Senior Technical Content Specialist

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

This position is based at Peterbilt’s Division office in Denton, Texas, where we have been headquartered since 1980. In Denton, we have manufactured, supported, and distributed over 1 million trucks. Our employees take great pride in our products. We are recognized as a premier employer and valued partner in the local community.

Requisition Summary

Are you ready to make a direct impact in helping to shape our future? In this vital role, you will facilitate and author Peterbilt’s Bulletin Publications, as well as partner on cross-divisional content.

You will be responsible for field repair documents, Federal Safety and Emissions Recalls, and other information intended for Peterbilt dealer service technicians and customers. As a Senior Technical Content Specialist, you will ensure publication coordination and delivery to meet project deadlines. In addition to authoring, you will define and build chassis populations, customer data, and parts lists for bulletins using tools including Tableau and Excel.

Responsibilities Include

• Research, coordinate, and write diagnostic repair procedures, bulletins and other service information for dealers, technicians, and customers.
• Communicate with PACCAR stakeholders (Engineering, Aftersales, Production, SRT, etc.) to ensure service content and procedures align with product requirements.
• Work cross-divisionally and cross-functionally to drive accurate service bulletin information in a timely manner to meet business needs and/or compliance deadlines.
• Define vehicle populations and mailing list for field actions utilizing tools such as SQL, Tableau, Microsoft Excel, and other systems.
• Drive for results within a dynamic environment with pressing deadlines.
• Lead cross-functional/cross-divisional meetings to drive multiple complex processes to completion.
• Lead process improvements for departmental and system enhancements.
• Create cost estimates and write cost memos for senior management approval.
• Other responsibilities as assigned.
• Up to 10% travel is to be expected for this role.

Required Skills

• Bachelor's degree in business, technical writing, or a related subject.
• Minimum of 5 years' experience in the trucking or automotive industry, or in technical writing.  
• Motivated to learn and utilize new software applications.
• Exceptional organization, attention to detail, reporting and time management skills.
• Ability to work on dynamic projects with minimal guidance.
• Must be able to work in a results-oriented environment with a diverse set of stakeholders and manage multiple tasks concurrently.
• Interpersonal skills and a team-oriented mindset.
• Continuous improvement and learning to support the evolution of our department.
• Motivation to provide high quality technical documentation for customers and dealers.
• MS Office, Adobe Acrobat, and SharePoint experience.
• SQL, Tableau, etc. experience or willingness to learn.

Preferred Skills

• Technical writing experience or education.
• Project management experience.  
• Engineering, truck diagnostic repair, or dealer experience.
• Broad knowledge of truck systems and components.
• Ability to influence without direct authority.
• Willingness to learn CLS (Content Lifecycle Systems), Smartsheet, XML, and HTML.
• Experience or training in Six Sigma.

Competencies

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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