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SR. CSR/Admin Coordinator Job

Date: Jun 9, 2021

Location: Denton, TX, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Requisition Summary

This role is a great mix of customer service and repossession administrative responsibilities. If you possess excellent customer service skills and are detail oriented, apply today to join our team!

Customer Service Responsibilities:

  • Receive incoming customer phone calls and customer emails (point of contact for general inquiries)
  • Assist customers on the PACCAR Financial website (registrations, payments, etc.)
  • Provides payoff quotes
  • Prepares title releases
  • Prepares check transmittals for daily cash receipts
  • Supports the collection department, as needed
  • Other duties and tasks, as assigned

Repossession Administrative Responsibilities:

  • Processing of repossessed equipment (assign repossession and maintain log, provide updates, and complete the foreclosure process) 
  • Processing of invoices related to repossession and bankrupt accounts
  • Monthly Credit Reporting - (report repossession on credit bureaus)
  • Monthly Credit Disputes - (respond to customer credit reporting disputes)
  • Prepare monthly Corporate Portfolio report

Qualifications & Skills

  • Bachelor’s degree required
  • A minimum of two years related work experience
  • Excellent organizational skills with strong attention to detail
  • Ability to multitask
  • Demonstrated analytical, problem-solving, and decision making skills 
  • Strong oral and written communication skills
    • Bilingual in Spanish is a plus 
  • PC Skills, Microsoft Office, Teams

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability

Nearest Major Market: Denton
Nearest Secondary Market: Dallas

Job Segment: Customer Service Representative, Administrative Assistant, Customer Service, Administrative, Bilingual