PACCAR MX Engine Dealer Technical Service Trainer Job

Date: May 20, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR


PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.


This position is based at Peterbilt’s Division Office in Denton, Texas, where we have been headquartered since 1992 and manufacturing since 1980. In Denton, we have manufactured, supported, and distributed over 600,000 trucks and over 1 million trucks as a company. Our employees take great pride in our products, and we are recognized as a premier employer and valued partner in the local community.

Requisition Summary

Peterbilt Motors Company is looking for a PACCAR MX Engine Dealer Technical Service Trainer to instruct and support our network of over 350 dealership locations throughout North America. The instructor will educate dealership technicians, fleet customer technicians and internal Peterbilt personnel on PACCAR MX Engine service, diagnostics and repair as well as on Peterbilt products and resources. Training is conducted at the Denton Training Center, various regionally based training centers and dealership locations throughout the U.S. and Canada.

Here's what you will do in this role:

  • Instruct Peterbilt dealership and fleet customer technicians regarding Peterbilt resources, PACCAR products and PACCAR MX Engine benefits, service, diagnostics, and repair.
  • Identify areas of training that need improvement or updates based on feedback from dealerships, Peterbilt field service personnel and Peterbilt warranty.
  • Attain continuous technical knowledge from various Peterbilt subject matter experts which will be pivotal to being a competent instructor and mentor to technicians.
  • Gather issues that need to be addressed from the field and provide feedback to appropriate Peterbilt departments regarding product, maintenance, and service issues.
  • Work as part of a team to continuously update information to improve training based on recognized issues retrieved from the field and contribute to provide the best-in-class training within our industry.
  • Manage and coordinate all aspects of classroom and virtual training including venue selection, catering, classroom materials, training aids and scheduling.
  • Work as part of a team to continuously provide input and review of online training modules, workbooks and manuals related to servicing the PACCAR MX Engine family.
  • Communicate with the PACCAR MX Engine team and other sectors of Dealer Training to ensure consistent delivery of training content.

You're going to need this to be successful:

  • Experience in:
    • Diesel engine service, diagnostics, and repair.
    • Diesel engine electronic engine management controls.
    • Diesel engine aftertreatment systems.
    • Peterbilt truck and PACCAR MX Engine experience is a plus.
  • Strong organization, planning and time management skills along with a teamwork mentality.
  • Ability to communicate in both writing and verbally. Comfortable presenting training to all levels of Peterbilt personnel.
  • Willing to travel up to 50% of the time.
  • Ability to assist with developing classroom, online and video training.
  • Familiarity with Microsoft products like Excel, PowerPoint, Word, Teams, etc. is a plus.
  • Background in technical training or instruction along with curriculum development is preferred but not required.


  • High School Diploma in combination with extensive applicable diesel engine field experience.
  • Associates/Technical degree preferred.
  • Bachelor’s Degree in Marketing, Education, Business or Engineering is a plus.

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short- and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including: The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).

Job Segment: Curriculum, Curriculum Development, Engineer, Technical Trainer, Education, Engineering, Customer Service