National Fleet Service Manager

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The National Fleet Service Manager position requires comprehensive Class 7/8 chassis and engine knowledge gained through five years minimum experience in Field Service, Dealership Service or Operations or Customer Service management, excellent organization skills and superior communication skills, both written and verbal. Flexibility to adjust to shifting priorities, the ability to maintain composure, and maintain positive working relationships with a variety of stakeholders is critical to success in this position.

Job Functions / Responsibilities

• Provide truck Uptime service support and provide creative solutions to issues in the field.
• Offer technical and account support to our National Sales team and lead quarter meetings at assigned fleets to promote communications of National Account initiatives.
• Negotiate Warranty and Policy settlements with Fleets and Dealers on engine and chassis issues.
• Provide early warning corrective action feedback and field solutions to chassis and engine issues to reduce fleet operational and warranty costs.
• Work with the Fleet Accounts to continually improve systems and information to ensure technicians are adequately trained and certified on all Peterbilt products.
• Assist in the management of field cases related to litigations, property loss and other legal actions affecting Peterbilt and PACCAR as assigned.
• Travel 50%.

Skills / Competencies

• Bachelor's degree with five years or more related experience preferred.
• Communicate clearly and professionally with Fleet Management and Operations Personnel, Suppliers and Peterbilt management to resolve issues in a positive and efficient manner.
• Strong interpersonal skills are required.
• Demonstrate independent judgment.
• Ability to manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.

Technical Skills required include experience in the following areas with Peterbilt or similar products and systems.

• Knowledge of Peterbilt Product and MX Engine:
  • Cab Systems (Mechanical and Electrical)
  • Chassis Systems (Mechanical and Electrical)
  • Aftertreatment Systems
  • Engine Electronic Diagnostic experience
  • Engine Mechanical troubleshooting and fault code interpretation
• Familiarity with Peterbilt Systems or similar systems to the following:
  • Dealer Warranty Claims/Service Information Record
  • E-Portal / DealerNet
  • ServiceNet, ECAT, Engine Rapido, DAVIE tool diagnostics
• Familiarity with Supplier Systems:
  • Cummins – RapidServe & QSOL (Quick Serve On-Line) (on-line product support)
  • Eaton – Real Time (product support system)

Education

A Bachelor's degree in a technical field or related field is preferred. 

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).