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National Account Electrical Technical Manager Job

Date: Nov 25, 2022

Location: Denton, TX, US, 76205-7864

Company: PACCAR

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company

On highways, construction sites, city streets, and logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.


Requisition Summary

The Electrical Technical Manager position will work with the field service technical managers, dealers and customers to provide technical support for our products. Their focus will be on driving customer uptime through both timely and accurate case resolution. Their actions will have a direct impact on customer satisfaction and impact future truck sales.


Job Functions / Responsibilities

  • Provide VECU architecture technical assistance to the Field Service Organization to resolve customer issues.
  • Interact with fleet customers, including travel, to address escalated technical issues.
  • Work closely with the Sales Organization on key account issue resolution to grow and retain customer accounts.
  • Review, assist and provide feedback for service documentation.
  • Provide electrical technical support to body builders through Field Service Organization or directly to identified body builder for customer specific configurations.
  • Participate in product development process to provide After Sales input, including serviceability, maintainability and repairability.
  • Communicate information related to electrical product changes, field fixes and emerging customer issues to the Field Service Organization.
  • Coordinate between multiple engineering groups including the VECU teams.
  • Communicate with Peterbilt embedded engineering group, Kenworth, and PTC on emerging customer issues.
  • Support the Peterbilt training department by reviewing VECU training class content and provide product updates to the training group.
  • Develop tools/aids to help VECU troubleshooting.
  • Leadership role on a Technical and Management aspect.


Skills / Competencies

  • Degree in Engineering or related technical field, Master’s preferred.
  • Product and technical service knowledge gained through 3-8 years of related service; preferably heavy-duty trucks / OEM or truck components.
  • Thorough understanding of heavy-duty trucks or related equipment and the ability to apply and communicate this knowledge.
  • Demonstrated ability to establish effective working relationships with customers.
  • Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
  • Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction.
  • High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third-party tools.
  • Approximately 40% travel required to support and stay current on product field activities and provide technical expertise to resolve customer issues.
  • Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
  • Management background with strong aptitude to manage a dynamic multitask environment


Why choose PACCAR

PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more



PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

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