Mechanical Technical Manager Job

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The Mechanical Technical Manager position will work with the field service, dealers and fleets to provide technical support for our products. The focus will be on supporting field service with tier 4 support, as part of the escalation process. They will also provide input in programs on new product to make sure After Sales requirements are met.   

Job Functions / Responsibilities

• Provide technical assistance to the Field Service organization to resolve customer issues.
• Interact with dealers and fleets, including travel, to address escalated technical issues.
• Review, assist and provide feedback for service documentation.
• Provide mechanical technical support to body builders through Field Service organization or directly to identified body builder for customer specific configurations.
• Participate in product development process to provide After Sales input, including serviceability, maintainability and repairability.
• Communicate information related to product changes, field fixes and emerging customer issues to Field Service.
• Coordinate between multiple groups on emerging customer issues.
• Support the Peterbilt training department by reviewing training class content and provide product updates to the training group.
• Assist in the develop of tools, including documentation, for diagnostics and repair.

Qualifications & Skills

• Product and technical service knowledge gained through 3 or more years of related service preferably heavy-duty trucks / OEM or truck components.
• Thorough understanding of heavy-duty trucks or related equipment and the ability to apply and communicate this knowledge.
• Demonstrated ability to establish effective working relationships with customers.
• Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
• Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction.
• High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third-party tools.
• Approximately 40% travel required to support and stay current on product field activities and provide technical expertise to resolve customer issues.
• Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
• Management background with strong aptitude to manage a dynamic multitask environment.

Education

• High School diploma/GED equivalent required
• Degree in Engineering or related technical field, Master’s preferred.

Competencies

Act with Integrity

Demonstrate Adaptability

Drive for Results

Influence Others

Lead Innovation and Quality Initiatives

Manage Execution

Manage Talent

Technical Acumen

Use Sound Judgment / Business Acumen

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and LGBTQ+ Advocate support group.

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