Field Service Part Liaison Job

Date: May 16, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR


PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more


Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.


Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.


Requisition Summary

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for Field Service Part Liaison in the After Sales Field Service Group.  This position will work with the Peterbilt Field Service team, dealers and management team to provide customer service support to our end users.


Job Functions / Responsibilities

  • Partner with Plant/Division Materials and PACCAR Parts to facilitate ship short deliveries to dealer/customer.
  • Collaborate with PPD on prioritization of allocated parts shipments.
  • Serve as liaison for truck delivery issues with Active Transport and fleet truck-down lists.
  • Work with Plant Liaison Engineering to locate and correct factory mis-builds that have been released to dealers.
  • TCS Reporting
  • Other Duties as assigned.

Qualifications & Skills


The successful candidate must:


  • Possess working knowledge of Microsoft Word, Excel, PowerPoint, and Office (MS Access preferred).
  • Communicate clearly and professionally with Dealers, Customers, Suppliers and Peterbilt management to resolve issues in a positive and efficient manner.
  • Strong interpersonal skills are required,
  • Demonstrate independent judgment.
  • Manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.
  • Flexibility to adjust to shifting priorities and the ability to respond quickly to issues. 
  • Maintain composure and maintain positive working relationships with a variety of stakeholders
  • Bachelor’s degree preferred


Applicant will be expected to have or to learn the following:


Peterbilt Product and MX Engine Knowledge

       Preferred but not required


Peterbilt Systems or similar systems to the following

  • DWC / SIR (Dealer Warranty Claims/Service Information Record)
  • Copics / OPS (Peterbilt business systems)
  • E-Portal / DealerNet
  • ServiceNet, ECAT
  • SAP
  • VOG


Supplier Systems

  • Vagus Tracking System (Active Transport)
  • PPD (PACCAR Parts)
  • TCS/Salesforce



  • Bachelor's Degree required and 3 or more years of related technical experience preferred. 


Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including The Diversity Council, Peterbilt Women’s Initiative (PBWin)The Veterans Group, and ADVOCATE (An LGBTQ support group).

Job Segment: Field Service, Maintenance, Claims, ERP, Manufacturing, Customer Service, Insurance, Technology