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Embedded Service Engineering Manager Job

Date: Oct 2, 2021

Location: Denton, TX, US, 76207-2198

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905.  PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principle business. 

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

The Service Engineering Supervisor is a key leadership position that provides support to field service and product development in four critical areas: field service resolution support, advanced technical support, service guidance to product development, and standard repair and service documentation.

The Service Engineering Supervisor will work collaboratively with multiple departments (Engineering, Field Service, Sales, etc.) to work towards the goal of maximizing uptime by providing and coordinating rapid responses on advanced field solutions in addition to acting as the voice of the customer to improve truck reliability. This position requires independent leadership and initiative to set goals and achieve measurable results. Prior experience working in a field service environment a plus. Must have strong written and presentation communication skills.  

Job Functions / Responsibilities

  • Oversee the 3 Service Engineering groups
  • Supervisor to 3 Service Engineering teams
  • Develop and manage key service metrics related to product development and team performance
  • Attend (or assign delegates to) engineering concept/design/program reviews to provide Aftersales input.
  • Manage the field PLR system to evaluate field issues; gather needed information for engineering action; assign to appropriate group.
  • Act as Technical Manager for all issues that are not included in Engine/BEV/Electrical.
  • Attend engineering staff meetings to provide input as a field service resource.
  • Provide aftersales input to PCP tollgate system
  • Review, assist and provide feedback for service documentation
  • Provide input for monthly field service conference calls
  • Communicate with PTC; KW; embedded engineering; plant and engineering groups to share service information.
  • Support the training department, and VSC with input of upcoming changes
  • Communicate with PTC; KW; Embedded Engineering; Plant and Engineering groups to share service information.
  • Support the Training Department, and VSC with input of upcoming changes

 

Qualifications & Skills

  • Bachelor's Degree Required. Engineering or related technical degree strongly preferred; MBA preferred.
  • Strong demonstrated leadership and ability to function in a highly dynamic environment
  • Demonstrated ability to establish effective working relationships with other groups/customers.
  • Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
  • Demonstrate ability to identify, prioritize, analyze, and successfully resolve customer, dealer, and field service organization problems, giving a high priority to customer satisfaction.
  • Product and technical service knowledge gained through 5-10 years of related service, manufacturing or product design; preferably heavy-duty trucks / OEM or truck components.
  • Thorough understanding of heavy-duty trucks or related equipment and the ability to apply and communicate this knowledge.
  • Aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third-party tools
  • Knowledgeable and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
  • Travel up to 40%

 

Education

Bachelor's Degree Required. Engineering or related technical degree strongly preferred; MBA preferred.

    

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).


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