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Dealer Training Instructional Designer Job

Date: Mar 26, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Provide high quality, relevant and effective training curriculum for Peterbilt dealership personnel that contributes to the success of our dealers and customers. Develop training that is uniquely Peterbilt and reflects the caliber of the products we manufacture and the dealer network we support. Collaborate with Peterbilt Instructors, Field Service, and Subject Matter Experts to ensure our training content is accurate.   




Job Functions / Responsibilities

  • Training Content Development:  Work with dealers, dealer development, field service, customer service, program management, and engineering to identify and develop training to meet the needs of dealership personnel in managing Peterbilt dealerships and servicing Peterbilt vehicles and PACCAR engines.  This includes classroom, recorded and live web-based training, videos, workbooks, and other training methods for most effectively providing tangible skills needed for dealership personnel in the performance of their jobs.   
  • Training Content Management and Organization:  Manage the curriculum development process for new training programs, update existing training content to ensure it is current and relevant, develop and maintain the department’s processes and procedures, and oversee the organization and storage of the department’s training content. 
  • Online Training:  Develop and publish interactive on-demand and live online training.  This includes recording, editing, graphic design, video, and photography.   


Job Functions / Responsibilities cont.

  • Classroom Training:  Develop content for classroom training including workbooks, hands-on activities, exams, instructor guides, class checklists, and e-library materials. Adjust content and materials for continuous improvement. 
  • Master Service Professional Publication:  Manage the content and development of the Peterbilt quarterly service department newsletter and workbook program.  This includes identifying, writing articles, and editing content for print and online distribution.
  • Learning Management System Management and Administration:  Work with an outside vendor to manage the training content of the Peterbilt Dealer Academy Learning Management System.  Manage the design/layout, content, and reporting associated with the Dealer Academy.   
  • Perform miscellaneous project work and other duties as assigned.

Skills / Competencies

  • 3-5 years of experience in developing, designing, and delivering technical training content.  Heavy truck, automotive, or heavy equipment experience preferred.
  • Excellent verbal and written communication skills including creation and delivery of presentations and training programs.
  • Strong understanding of trucking/automotive industry, dealerships and/or supplier networks.
  • Strong organizational and project management skills. Ability to manage multiple projects simultaneously.
  • Ability to effectively interface with Subject Matter Experts across multiple departments and Peterbilt management.

Skills / Competencies cont.

  • Experience in computer-based training development using products to include Articulate Storyline and Adobe Photoshop, InDesign, and others.   
  • Strong PC skills to include Word, Excel, and PowerPoint.
  • Attitude of continuous improvement and ability to handle multiple priorities.
  • Spanish and/or French language both oral and written a plus.
  • Approximately 25% travel.


Bachelor's Degree in Instructional Design, Business, Marketing/Communications, or Education required.  Focus in Adult Education and/or Technical Education preferred.


Additional Job Board Information

 PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups such as the Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).

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