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Collections Representative Job

Date: Aug 28, 2021

Location: Denton, TX, US, 76205-7864 Bellevue, WA, US, 98004 Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR is seeking a Collections Representative that support or PACCAR Financial Service Division.  What you can expect in this role is a balanced opportunity that focuses on collecting past dues and high level of customer service.  The ideal person will be able to wear multiple hats throughout their daily duties.  If you are bilingual with Spanish this is a plus as a large base of the customers are also bilingual in Spanish. 

Job Functions / Responsibilities

  • Collects past due accounts (5+ days) within established objectives.
  • Participate in a daily auto-dialer to collect accounts (5-15 days past due).
  • Communicate with dealers to discuss delinquent accounts.
  • Handles rewrites/extensions/transfers of interest for customers if appropriate.
  • Provides assistance in resolving title and insurance deficiencies, as well as handling insurance wrecked or totaled equipment issues.
  • Assists in preparing legal paperwork should further actions need to be taken (i.e. repossessions)
  • Prepares necessary reports that focuses on the health of the business
  • Account maintenance and research.
  • Assist with customer service tasks.
  • Special projects as assigned

Qualifications & Skills

  • Two years solid collection experience, front to back end, preferably in finance industry
  • Strong interpersonal skills, good verbal and written communication skills  (Bilingual in Spanish preferred written and spoken)
  • Strong decision making, problem solving, negotiation skills.
  • Ability to maintain a professional attitude and demeanor when dealing with challenging customers.
  • Must possess ability to prioritize multiple tasks. Strong organizational skills.


  • High School Diploma required with two years of collections experience; College degree preferred with demonstration of customer service or collections experience.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Job Segment: Customer Service Representative, Accounts Receivable, Collections, Customer Service, Bilingual, Research, Finance