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Aftersales Subject Matter Expert Job

Date: Jan 16, 2023

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Are you ready to make a direct impact in helping to shape our future? In this vital role, you will help facilitate the Technical Publications across our Peterbilt product portfolio.

You will bring the voice of the dealer service technicians to the RMI program to ensure useful documentation structure as the department adopts the Empolis Content Lifecycle System (CLS) and an internal Repair and Maintenance Information (RMI) system. You will partner with multiple departments to bring Peterbilt influence to the design, validation, and implementation phases of the RMI program. The RMI Aftersales SME is responsible for driving toward a successful program in the perspective of the dealer service impact.  


Job Functions / Responsibilities

  • Actively engage in the RMI program to be the Peterbilt Aftersales SME and voice of the customer, including workshop attendance
  • Act as a proxy to the Product Owner as needed for User Story validation/approval
  • Understand the full customer journey to define and create best practices for ensuring content is structured to best serve the dealer technicians
  • Work cross-divisionally and cross-functionally throughout the RMI program design, validation, and implementation phases
  • Partner directly with department Content Strategy and Publications Managers to ensure all required material is properly structured and published through our CLS and Repair and Maintenance Information (RMI) systems
  • Coordinate with a global team to successfully launch our RMI program

Required Qualifications & Skills

  • Dealer service experience desired
  • Experience with integration of service and parts to best assist our dealers for service jobs
  • Understanding of BOM compatibilities to drive toward proper RMI applicability definition
  • Technical aptitude and ability to succinctly communicate complicated topics
  • Perform in a fast-paced, results-oriented environment, and manage multiple priorities
  • Exceptional organization, attention to detail and time management skills
  • Interpersonal skills and a team-oriented mindset
  • Understanding of industry standards that directly impact technical publications
  • Continuous improvement and learning to support the evolution of our department
  • Motivated to provide high quality technical documentation for customers and dealers

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

Why work for PACCAR/Peterbilt?

  • Competitive salary, 401k with a 5% match, AND a company paid Pension Plan after 5 years of service.
  • Medical, dental, and vision insurance plans for you and your family.
  • Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
  • Tuition Reimbursement for continued education – eligible after 1 year of service.
  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields

Job Segment: Content Strategy, Marketing, Customer Service