After Sales Technical Publication Specialist Job

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Date: Feb 7, 2024

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

As an After Sales Technical Publication Specialist, you will support PACCAR in technical writing, publishing, and maintaining content for a global audience. You will collaborate with Peterbilt engineers and global publication teams to deliver technical content that enhances user experience and increases vehicle uptime. You will play a key role in generating repair and maintenance information, operator manuals, programming guides, and other service information in print, PDF, and HTML formats. You will partner with our Technical Content Manager on user experience (UX) design, UI optimization, and to prepare Peterbilt’s technical literature for emerging technologies. You will also work closely with cross-divisional PACCAR teams to migrate existing content to a new global Repair and Maintenance Information (RMI) platform.

Job Functions / Responsibilities

  • Write and maintain accurate technical information that adheres to PACCAR style guidelines (technical writing)
  • Prepare technical information for PDF and web-based output
  • Coordinate with program teams to prepare content for emerging technologies
  • Partner with global PACCAR teams to ensure project alignment and timely content delivery
  • Assist in the maintenance of content delivery platforms
  • Assist in training team members on the Content Lifecycle System
  • Create, obtain, and analyze data and end user feedback reports for management and executive leadership
  • Willingness to work on-site in Denton, TX
  • Standard PACCAR travel up to 10%

Required Qualifications and Skills

  • Bachelor’s degree required
  • 3-5 years of professional experience, including 1-3 years as a technical writer, technical communicator, UX designer, or in the automotive industry
  • Demonstrated interest in DITA, structured authoring systems, or modular writing systems (e.g., IXIASOFT, Empolis, XML Schema)
  • Strong organizational and time-management skills
  • Ability to work on multiple projects simultaneously and with minimal guidance
  • Strong attention to detail
  • Effective interpersonal skills and a team player

Preferred Qualifications/ Skills

  • BA/BS in English, technical communications, engineering (software or mechanical), or equivalent experience in the industry
  • Experience with XML content mapping, HTML output generation, stylesheet maintenance, UX design, or CMS/CLS migration
  • Strong knowledge of automotive systems and components or a demonstrated desire to develop mechanical aptitude
  • Working knowledge of Smartsheet
  • Experience working on agile projects or in Azure DevOps


Act with Integrity
Demonstrate Adaptability
Drive for Results
Influence Others
Lead Innovation and Quality Initiatives
Manage Execution
Manage Talent
Use Sound Judgment / Business Acumen

General Description of all Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • This position is also eligible for a holiday gift.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

Job Segment: Technical Writer, User Experience, Publishing Sales, Developer, Web Design, Technology, Sales, Creative

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