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Field Service Manager Job

Date: Apr 19, 2021

Location: Dallas, TX, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Requisition Summary

Provide Service Operations Management support for Franchises and select National Fleet Accounts ensuring that service and maintenance operations are in accordance with stated expectations and PacLease quality standards. The Field Service Manager will be based at our location in Dallas, TX.

Division Information

PACCAR Leasing, a PACCAR division, was founded in 1980 to provide premium Kenworth and Peterbilt vehicles to leasing and rental customers. PacLease is one of the fastest-growing commercial truck leasing companies in the transportation industry. With independent and company-owned locations throughout the United States and Canada, PacLease provides customized full-service lease, rental, and contract maintenance programs designed to meet your specific fleet needs.

Job Functions / Responsibilities

Franchise Support

  • Provide consultative maintenance and service support to Franchise locations.
  • Conduct maintenance audit reviews with Area Operation Managers and Franchise General Managers and Service Managers. Provide written evaluations of Franchise Service Department performance and recommendations for improvement.
  • Help coordinate the implementation of PACCAR’s selected service management platform at the franchise level in coordination with the overall PACCAR launch plan.
  • Provide support / advice in areas of truck order specifications, pricing, residual and rating standards in support of franchise total cost of ownership.
  • Participate in troubleshooting problems of significant impact or high expense.
  • In coordination with Director of Franchise Operations, establish and enforce all vendor programs, rebates, warranty, recall, etc. programs for PACCAR Leasing.
  • Conduct facility and environmental inspections as directed.
  • Assist in the development and maintenance of the variable cost analysis tool used in quoting new business at the franchise level.


  • Minimum of 4 years of experience with heavy-duty truck lines including direct service of trucks or truck components.
  • Experience in leasing service management of dealership service management preferred.
  • Proficiency with PCs to include knowledge in MS Word, MS Excel, and MS PowerPoint.
  • Mechanical aptitude.
  • Demonstrated ability to establish effective working relationships customers, franchises and supporting departments.
  • Excellent verbal, written, and presentation skills.
  • Demonstrated ability to negotiate with different types of people.
  • Willingness to travel at least 75%.
  • Passport or ability to obtain is required.


  • Act with Integrity
  • Demonstrate Adaptability
  • Drive for Results
  • Influence Others
  • Lead Innovation and Quality Initiatives
  • Manage Execution
  • Manage Talent
  • Technical Acumen
  • Use Sound Judgment / Business Acumen


  • Bachelor’s degree preferred.   

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Maintenance, Service Manager, Manager, Franchise, Facilities, Manufacturing, Customer Service, Management, Retail, Operations