Warranty Return Center Process Analyst

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry. 

Requisition Summary

This position is based at Peterbilt’s Warranty Return Center (WRC) in Renton, Washington.  The WRC tests warranty returns and communicates findings with PACCAR engineering teams, suppliers, and warranty departments, to improve product design, manufacturing, and troubleshooting.

This WRC Process Analyst is responsible for improving department processes to ensure efficiency, accuracy, and customer satisfaction.  This role involves monitoring and assessing current processes, identifying areas for improvement, and implementing solutions to optimize department output.  The WRC Process Analyst will collaborate with internal functions to ensure stakeholders have the information needed to identify the root cause of warranty issues and to support adjudication of claims.

Job Functions / Responsibilities

• Evaluate existing processes, including developing and conducting regular audits, to identify bottlenecks, discrepancies, and areas of improvement
• Collaborate with internal functions to develop and implement strategies to streamline processes, including enhancing tracking systems, reducing processing time, and improving data accuracy
• Complete gage R&R studies for high frequency No Defect components and when onboarding new technicians
• Coordinate with engineering to improve testing write ups to support root cause investigations
• Coordinate with division warranty and technicians to improve testing write ups to support chargebacks and supplier recovery
• Assist division warranty with technical appeal inquires
• Assist with department training, which may include the development of written material, one-on-one coaching, or formal classroom instruction
• Assist with receiving, shipping, and testing as needed

Qualifications

• Prior mechanical and/or diesel engine experience
• Strong analytical and problem-solving skills, with ability to identify and address process deficiencies
• Proficient in utilizing data to identify trends and areas of improvement
• Excellent interpersonal, communication, and presentation skills, with ability to communicate with people of varying technical expertise
• Ability to work independently as well as be a team player
• Understanding of warranty processes, including dealer warranty administration, claim adjudication, and part return analysis preferred

Education

• Bachelor’s degree in engineering or technical field required.

General Description of Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

· 401k with up to a 5% company match

· Fully funded pension plan that provides monthly benefits after retirement

· Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time

· Tuition reimbursement for continued education

· Medical, dental, and vision plans for you and your family

· Flexible spending accounts (FSA) and health savings account (HSA)

· Paid short-and long-term disability programs

· Life and accidental death and dismemberment insurance

· EAP services including wellness plans, estate planning, financial counseling and more

Wage/Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. A reasonable  salary range estimate for the Process Analyst is $96,000.00- $119,900.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.”

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

This is a safety-sensitive position, and the pre-employment drug testing includes cannabis testing.