Desktop Administrator

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Financial facilitates the sale of premium-quality PACCAR vehicles in 20 countries on three continents worldwide by offering a full spectrum of creative, flexible financial products and value-added services specifically tailored to the transportation industry. 

Requisition Summary

The Desktop Administrator role is responsible for installing, maintaining, and supporting a Windows PC/Server infrastructure, effectively analyzing comprehensive processes to provide automated solutions, and making optimal decisions under pressure in a fast-paced environment. If you are eager to empower PACCAR’s business with innovative process improvements and have a proven record of excellence in IT operations, we have the perfect role for you!

Job Functions / Responsibilities

• Install, maintain, and support a PC/Server infrastructure including hardware and software.
• Efficiently assist customers with system troubleshooting and provide effective resolutions.
• Respond quickly, professionally, confidently, and accurately to Executive requests.
• Analyze existing IT operations and make recommendations for improvement and growth to continuously mature & automate the infrastructure.
• Installation, configuration, and support of Microsoft, internal (proprietary), and other third-party applications to support enterprise business requirements
• Effective troubleshooting and appropriate procurement of specialized internal system components to resolve reported technical issues
• Assist with high-volume hardware deployments and general IT asset management. This includes, but is not limited to PC workstations, servers, iPhone devices, wireless scanners, kiosk stations, and more throughout North America and China.
• Exhibit Versatile comprehension of IT Audio/Video equipment and support high-level meetings with different logistical requirements
• Ability to physically lift up to 30lb. of equipment (on occasion)
• Actively participate with other teams to ensure proper control and process compliance
• Support resolution of Incident Report (IR) and Service Request (SR) IT tickets

Skills / Competencies

• Strong written & verbal communication skills with complimentary assertiveness to interact professionally with a diverse group of executives, managers, and subject matter experts
• Must be a quick multitasker and effectively rebalance shifting priorities as needed
• Proficiency using Microsoft Windows and Office suite applications
• Ability to comprehend global business requirements and dynamically adapt as needed
• Familiarity with cloud-based services including AWS, Azure, and Mobile Device Management
• Demonstrate a natural drive for results and positively influencing other peers
• Consistently use sound judgment & business acumen to produce logical solutions

Qualifications

• 2 - 5 years of recent IT administration or similar work is desired
• Strong Technical knowledge of Windows 10, O365 suite & services, and Apple iOS
• Strong Microsoft Active Directory & SCCM skills desired
• Familiarity with cloud-based services including AWS, Azure, and Mobile Device Management
• Excellent interpersonal skills with a proven ability to effectively communicate and present technological information, details, findings and ideas to end-users, peers, and management
• Effective analytical ability to evaluate IT issues and deliver optimal responses & solutions
• Experience working in a team-oriented, collaborative environment with individually-assigned responsibilities and deliverables
• Must be a quick multitasker & be able to dynamically reprioritize your daily workload to accommodate changing requirements as required

Education

• Associate’s degree required
• Bachelor’s degree in Informational Technology, Business Administration, or related disciplines preferred
• CompTIA A+ & Network+ certifications, or related IT validation is desirable

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for the Desktop Administrator is $65,500 - $98,300 annually. Additionally, this role is eligible for a full range of benefit options listed above.

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