Business Operations Analyst - Sales and Marketing

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Date: Apr 5, 2024

Location: Bellevue, WA, US, 98004

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!



Requisition Summary

This PacLease Business Operations Analyst works closely with the Sales and Marketing teams to optimize and manage the Salesforce CRM system and Tableau dashboards to meet organizational requirements. The ideal candidate will be able to work with our Senior Executive and Sales teams while maintaining a high level of internal collaboration across multiple departments. 


In this highly visible role, you are responsible for developing workflows and reporting that maximizes the effectiveness of digital marketing efforts.  This position is also responsible for maintaining the division sales CRM system for new user set up, program tracking and overall system health. 


The PacLease Business Operations Analyst is an innovative opportunity to maximize your Salesforce skillset while contributing to the overall goals of the business.  If you like to think outside the box, then this is the opportunity for you! Come join PACCAR Leasing to take your Salesforce business skills to the next level.



Job Functions and Responsibilities

  • Serve as main business lead for Salesforce CRM and Marketing Cloud systems administration.
  • Support maintenance and optimization of PacLease Tableau dashboards.
  • Work in collaboration with IT to ensure optimal utilization of the Salesforce platform.
  • Conduct marketing campaign ROI reporting/analysis to tie marketing’s efforts to sales revenue.
  • Document Salesforce CRM and Marketing Cloud processes. 
  • Work in collaboration with Sales and Marketing to ensure optimal performance of the Salesforce CRM system including managing user roles, creating Marketing Cloud campaign workflows and troubleshooting.
  • Create sales, marketing, and executive key indicator dashboards.
  • Apply continuous improvement tools to optimize process capability in Sales & Marketing business systems.
  • Additional duties as assigned.



Qualifications and Skills

  • 2+ years or more experience managing and using CRM systems.
  • Experience managing large volumes of data, conducting strategic research and report generation.
  • Project management experience leading continuous improvement.
  • Tableau data integration reporting experience
  • Ability to multi-task. Must be able to prioritize workload and work on multiple projects simultaneously.
  • Effective in interfacing with senior managers within PACCAR, Dealers, customers, and suppliers.
  • Knowledge about the transportation Class 8 and Medium Duty industry desired, not required.



Required Education

  • Bachelor's Degree in Business Administration, Marketing or related field.




As a U.S. PACCAR employee, you have a full range of benefit options including:

  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • This position is also eligible for a holiday gift.



Additional Job Information

 PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Business Operations Analyst is $84,000-$131,700 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Outside Sales, Sales Operations, Operations Manager, CRM, Sales, Operations, Technology, Marketing

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