Warranty Administrator - Pre approvec

Warranty Administrator

The opportunity:

We’re looking for a detail-oriented and proactive Warranty Administrator to join our team and drive the efficient management of warranty processes across service, parts, and sales departments. This role offers a fantastic opportunity to collaborate closely with workshops, dealers, and customers while applying your technical expertise and problem-solving skills to ensure timely and accurate warranty claim handling.

If you’re passionate about continuous improvement and eager to grow your career within our organisation, this position provides a clear pathway to advance in service advising, parts sales, or technical support. Join us and make a direct impact on service quality and customer satisfaction in a supportive and dynamic work environment.

Key responsibilities:

• Prepare, adjudicate, and submit warranty claims accurately and within specified timeframes. 
• Liaise with workshop, parts, and sales departments to verify repairs and ensure parts usage aligns with warranty requirements. 
• Reconcile vendor and manufacturer warranty claims, providing regular reports and recommendations to management. 
• Maintain and update warranty-related databases, repair order controls, and technical documentation. 
• Provide technical support and information to workshop technicians, dealers, and internal teams. 
• Ensure compliance with company policies, safety standards, and quality procedures throughout the warranty process.

About you:

• Strong attention to detail to ensure accurate warranty claim processing 
• Solid technical knowledge of heavy vehicle systems and automotive industry 
• Excellent communication skills for effective collaboration with teams and customers 
• Proven problem-solving abilities to handle warranty and technical issues 
• Proficient in computer systems, including warranty databases and Excel 
• Effective time management to prioritise tasks and meet deadlines