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Dealer Returns Administrator (Grade 21) - Rockford IL Job

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Date: Jul 10, 2019

Location: Rockford, IL, US

Company: PACCAR

Requisition Summary

This position is responsible for the successful execution of our dealer return program executed by Pierce Distribution including repackaging.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

PACCAR Parts offers competitive starting pay in addition to excellent career growth opportunities.  The benefits package includes Medical, Dental, Vision, Life Insurance, 401K with company match, Pension and more! 



Job Functions / Responsibilities
  • Work with Pierce Distribution and the Rockford PDC as the frontline representative to ensure dealer returns processes are followed and the program guidelines are maintained including decisions relating to part rejections and repackaging
  • Work as a liaison between Pierce, PPD Credit, Rockford PDC and Operations Support to ensure program changes, updates and any challenges are shared timely with necessary parties
  • Lead, authorize, approve and/or support the implementation of productivity and process improvements for dealer returns program including Kaizen and Six Sigma projects
  • Act as escalation point of contact for dealer disputes, questionable issues and overall dissatisfaction with the program and make decisions regarding resolutions
  • Analyze data to identify issues and root cause in various dealer return metrics, create and administer solutions to address issues found
Division Information
Skills / Competencies

SKILLS REQUIRED: Proficiency in AS400 WH, Microsoft Office, excellent written and verbal communication skills including the ability to work effectively with a wide variety of people across different functions. Strong math and organizational skills. Ability to manage multiple priorities efficiently in a fast paced environment. Self-starter with the ability to work with minimal supervision in both team and individual environment. Proven problem solving and analytical skills.



  • Two years inventory control, supply chain or product distribution experience
  • Two years experience with dealer returns process


  • Bachlor Degree in Business or related field
  • Two years customer service experience
  • Six Sigma/Lean knowledge

High School Diploma or GED Required.

Working on Bachelor Degree or obtain Bachelor Degree desired.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Rockford

Job Segment: Medical, Mid-Range, Lean Six Sigma, Supply, Healthcare, Technology, Management, Operations, Customer Service