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eCommerce Account Manager Job

Date: Nov 16, 2021

Location: Renton, WA, US, 98055

Company: PACCAR

Requisition Summary

Are you a “go getter”? Do you enjoy working on a dynamic, high-energy team, but also thrive working on individual initiatives? And do you have fun with the people you work with?? The eCommerce Support Team is looking for the next eCommerce Account Manager to make a BIG impact on the marketing and sales organization and to our dealers and customers! 

This position is responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and customers to drive retail sales growth. You will provide on-site and virtual trainings on PACCAR’s Next Generation eCommerce platform (Online Parts Counter), FOCUS data analytics tool, and work as an extension of the sales organization to provide holistic eCommerce support that aligns with business objectives.

Job Functions / Responsibilities

•    Deliver virtual and onsite training for dealers and customers related to Online Parts Counter (OPC) and FOCUS
•    Prepare training materials and sales support reports for technology programs
•    Collaborate with PACCAR Parts’ internal sales teams to identify sales opportunities that can be marketed/promoted through our eCommerce programs.
•    Drive overall engagement and adoption of FOCUS and OPC across the Kenworth and Peterbilt Dealer Networks.
•    Provide phone and email support for Dealers
•    Other duties and projects as assigned.


•    Bachelor's degree in business, information technology or related field required
•    3-4 years of experience in business, customer service or training/account management
•    Knowledge of dealership and fleet operations preferred
•    Six Sigma/ Continuous Improvement experience is preferred
•    The ability to solve problems as they arise
•    Self-motivated and able to work effectively with little to no supervision
•    Familiarity with computer processes and logic
•    Strong interpersonal skills.
•    A polite, friendly and diplomatic manner.
•    Excellent communication skills, both written and verbal.
•    A good sense of humor.
•    Excellent planning abilities
•    The ability to generate ideas.
•    The ability to prioritize and manage several different tasks at once.
•    Strong presentation and customer service skills
•    Available to travel 25-50%

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Why work for PACCAR?
•    Competitive salary, 401k with a 5% company match, AND a company paid Pension Plan
•    Medical, dental, and vision insurance plans for you and your family
•    Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave
•    Tuition Reimbursement for continued education 
•    Global Fortune 500 company with a wide array of growth and development opportunities
•    Work alongside experienced goal-oriented colleagues recognized as experts in their field

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Additional Job Board Information

  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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