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Warranty/Fleet Business Analyst Job

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Date: May 10, 2019

Location: Renton, WA, US

Company: PACCAR

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Functions / Responsibilities

  • Provides warranty and policy analysis support to the Warranty team, Field Service team, and Pricing/Sales team.
  • Support continuous improvement initiatives to develop and improve Fleet Warranty programs, and department bulletins, policies, and procedures.
  • Generates ad-hoc queries to support warranty analysis requests from internal/external stakeholders
  • Creates standardized reports based on trends, ongoing improvements, and feedback from Engineering, Field Service, and Sales
  • Serves as Fleet Warranty Program subject matter expert (SME) for interactions with Fleets, Field Service, Sales, Pricing, Marketing, Accounting, and KW Senior Management.
  • Responsible for Direct Fleet Warranty contract administration.
  • Interact with Warranty team, Engineering and Field Service to support Direct Fleet programs, and resolve warranty issues and high value warranty claims.
  • Responsible for Published and Unpublished extended warranty coverage plans; includes developing & maintaining cost curves and related Production and Aftersales systems & processes.  Communicates custom quotes to Sales, Accounting, Marketing, and KW Senior Management.
  • Able to travel as needed (<10%)
  • Performs other duties as assigned.


Qualifications & Skills

  • BS/BA required.
  • 5+ year’s industry or related experience required.
  • Strong Excel/Access Query/PowerPoint/MS Word knowledge required.
  • Strong SQL knowledge/skills required.
  • Experience working with Tableau desired. 
  • Demonstrated ability to generate technical solutions based on business needs.
  • Good recall of detail and a mechanical aptitude. 
  • Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.
  • Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
  • Must be comfortable communicating with all levels within the organization.


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Transportation, Engineer, Claims, Database, Finance, Operations, Engineering, Insurance, Technology

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