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Warranty Analyst Job

Date: Jul 7, 2022

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Why work for PACCAR?

•    Competitive salary, 401k with a 5% company match, AND a company paid Pension Plan
•    Medical, dental, and vision insurance plans for you and your family
•    Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave
•    Tuition Reimbursement for continued education 
•    Global Fortune 500 company with a wide array of growth and development opportunities
•    Work alongside experienced goal-oriented colleagues recognized as experts in their field


Division Information

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Requisition Summary

The Warranty Analyst evaluates replacement parts, warranty claims and makes payment decisions.  The analyst identifies and communicates warranty issues and assists in resolution.

Job Functions / Responsibilities

  • Evaluates complex claims and makes claim payment decisions per departmental procedures and company policies.
  • Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner.
  • Process supplier credits (Including Cummins)
  • Supports procedures requested by the Vendor Recovery Specialist.
  • Communicates warranty issues to department management, Marketing, Purchasing, suppliers and truck divisions as necessary.
  • Presents appeal claims and provides recommendations to the Policy Review Board as required.
  • Assists in development of the Warranty department web site and internal references using FrontPage.
  • Creates and maintains databases, analyses, graphs and reports, using Access and Excel.
  • Trains dealer/direct warranty and service personnel through web classes, preparing and revising class content as required.

Skills / Competencies

  • Bachelor's degree required.

  • One year of data entry and customer service experience required.

  • Knowledge of the PACCAR dealer organization and warranty system.

  • Strong analytical aptitude using Excel, Access and Tableau.

  • The ability to work independently and to make decisions based on department policies and procedures

  • Excellent verbal and written communication skills. 

  • Must have the ability to multi task and manage changing priorities, work under pressure and meet deadlines


Additional Job Board Information

  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Data Entry, Claims, Administrative, Insurance, Customer Service