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Summer Internship - Service Management Analytics Job

Date: Nov 20, 2020

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Requisition Summary

PACCAR Parts has an exciting Customer Service Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with Customer Service – Service Management team, gaining exposure and experience in Customer Service.

  • Learn first-hand from top industry professionals
  • Work directly with Managers and Senior Managers
  • Develop mentoring relationships with Customer Service leaders
  • Gain valuable hands on experience
Job Functions / Responsibilities

•    Developing dashboards and analytics on service data including remote diagnostics, Service Management, and TCS365 data
•    Updating existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
•    Aggregating data from various sources to construct streamlined data pipelines to use in future analytics projects
•    Conducting customer data analysis to identify truck service performance trends, including customer downtime. 
•    Work with division program leaders to improve the data collected from Service systems. 
•    Assisting with Six Sigma projects. 


•    Relevant coursework or prior internship experience desired
•    Excellent written and verbal communication skills
•    Strong organizational and project management skills
•    Self-motivation and energetic personality
•    Team-oriented
•    Flexibility to work in a dynamic, fast-paced environment
•    Ability to handle multiple priorities
•    Strong PC Skills including experience with Microsoft Office Suite


•    Currently enrolled in an undergraduate program
•    Junior or senior standing preferred

Additional Job Board Information
  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Analytics, Service Manager, Manager, Part Time, Data Analyst, Management, Customer Service, Data, Retail