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Summer Internship - Customer Service Analytics (15/16) Job

Date: Nov 24, 2021

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 19 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Requisition Summary

PACCAR Parts has an exciting Customer Service Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Service departments, gaining exposure and experience in Customer Service.

  • Learn first-hand from top industry professionals
  • Work directly with Managers and Senior Managers
  • Develop mentoring relationships with Customer Service leaders
  • Gain valuable hands on experience

Job Functions / Responsibilities

•    Interface with dealers and end customers and assisting with business processes.
•    Review and analyze processes to identify opportunities for improvements.
•    Develop and update dashboards and analytics on customer service data
•    Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users
•    Assisting with Six Sigma projects.
 

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

Education

•    Currently enrolled in an undergraduate program
•    Junior or senior standing preferred

Additional Job Board Information

  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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