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Summer Internship - Customer Service 1 Job

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Date: Jan 17, 2019

Location: Renton, WA, US

Company: PACCAR


Company Information

 

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

 

PACCAR Parts

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 


Requisition Summary

The PACCAR Parts Summer Internship Program provides an opportunity to learn about PACCAR through a work assignment in Customer Service. Each intern will be integrated into division and department meetings, activities and events to ensure an understanding of PACCAR. You will have the opportunity to make a meaningful contribution to our dynamic organization, while enhancing your resume. At the end of your internship, you have the opportunity to present your accomplishments to your fellow interns and senior management. PACCAR Parts interns have a great deal of visibility within our company. Don’t miss out on an exciting opportunity!

We will be hiring four Customer Service interns located in Renton, WA


Job Functions / Responsibilities

  • Streamline knowledge sharing with other divisions for Field Support.
  • Develop processes to communicate trends with field service, marketing, PTC and internal stakeholders.
  • Develop a PACCAR Parts Supplier Recovery automation database to capture standard supplier contact information for auto adjudication and supplier debit creation for the Next Generation Warranty System. 
  • Audit on file Supplier contracts against current warranty Suppliers to identify gaps that will be presented to Purchasing.
  • Create and implement a new warranty supplier onboarding process and procedure.
  • Develop a process amongst Product Marketing, Pricing, and Technical Research to provide advanced visibility of obsolete parts with no replacement.
  • Improve interdepartmental communication regarding Not On File parts and illustrations that are not available in ECAT.
  • Aid in improving DSP expedite process for LATAM orders.
  • Identify key contributors to DSP supplier order cancellations & aide in developing a process to reduce root cause of cancellations.
  • Coordinate the data transfer of the Technical Research library.
  • Develop Dedicated Fleet & Truck Down dashboards.
  • Expand Supplier Management reporting and analytics.
  • Assisting with Six Sigma Projects



Qualifications & Skills

  • A strong career interest in Business Logistics
  • Excellent written and oral communication skills
  • Self-motivation and energetic personality
  • Team-oriented
  • Flexibility to work in a dynamic, fast-paced environment
  • Ability to work well independently or with others
  • Strong PC Skills including experience with Microsoft Office Suite
  • Pursuing a graduate degree in Business or related field.



 

If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.

 

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Part Time, Seasonal, Developer, Intern, Six Sigma, Retail, Technology, Entry Level, Management

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