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Date: Dec 20, 2017

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

PACCAR Parts is a global business with operations in many countries around the world. The ability to communicate in the native language is critical to our success. Do you speak multiple languages? Let us know!

Requisition Summary

Help define, design, configure and implement change requests for customer service business customers.  The Sr. Business Analysis – Technology will own the relationship with our business process team to ensure their requirements are clearly captured, documented, and communicated utilizing existing agile and waterfall processes.  Position will work with business process team at all levels to understand strategy, requirements and timelines, and map to those objectives.  Must be a self-starter, able to manage multiple tasks and projects simultaneously, own deliverables end to end, and prioritize workload effectively.   Detail oriented and have excellent problem solving abilities in order to work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

Job Functions / Responsibilities

  • Perform Oracle Service Cloud application configuration (ie custom business objects, create attributes, workflows, profiles and UI changes) in support of solution delivery initiatives.
  • Define Technical/Configuration requirements and to initiate and prioritize enhancement, gap analysis, coordinate the collection of end-to-end requirements, and prepare user stories/use cases and QA test plans.
  • Utilizes query tools to write simple to complex ad-hoc queries and operational reports.
  • Demonstrate system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends.
  • Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
  • Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training.
  • Continuous improvement – identify system enhancements and projects.


Skills / Competencies

  • Ability to handle multiple tasks and produce high quality/high volume output
  • Strong PC skills with Oracle/Interactive applications
  • Strong team oriented behavior
  • Willingness to work in a 24/7 environment
  • Ability to quickly understand business drivers and processes to gain credibility with business leadership
  • Strong analytical skills
  • Excellent execution skills.  Ability to achieve results and progress.



  •  BA Degree Required; Masters degree Desired
  • Technical / Professional Experience Requirements:  Oracle, Siebel, Interactive Intelligence, SQL, JAVA, XML, Web services, data communications
  • 5 Years expereince Required

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Database, Oracle, Developer, ERP, Finance, Technology

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