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System Support Engineer Job

Date: Apr 30, 2022

Location: Renton, WA, US, 98057 Mexicali, BCN, MX, CP 21385

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

Requisition Summary

PACCAR Information Technology Division is the central division for PACCAR focused on delivering world class IT solutions. As a key technical resource, the candidate will develop and implement Vehicle Software functionality and drive global projects in the Vehicle Software Delivery area. Strong experience in software development / engineering, positive attitude, excellent written and verbal skills are required.

This position is located in Renton, WA and has a hybrid work model.

Job Functions / Responsibilities

You will get to be part of a team that focuses on vehicle software delivery for our PACCAR Trucks! This role will actively support our applications that enable telematics, over-the-air software updates and our service tool solutions that allow software to update our vehicles. This role also gets the opportunity to understand and troubleshoot challenges in the manufacturing environment as well as our applications that support the aftermarket trucks in the field.

  • Troubleshoot certification environment issues, production issues and maintain systems administration
  • Monitor problem tickets and support resolution for supported applications
  • Assess trends during reoccurring tickets and propose solutions
  • Perform software code updates, configuration changes and deployments based on technical requirements
  • Understand technical dependencies between new projects and the implication to our applications.
  • Coordinate with global application owners to understand application configuration and troubleshoot problems
  • Understand and communicate technical needs in order to analyze and develop technical solutions that meet these needs
  • Accurately estimate time required to complete technical tasks and deliverables.
  • Intake and coordination of changes (change management, release management)
  • Position includes 1st shift in addition to occasional on-call support outside of business hours


  • Excellent communication skills, strong analytical and problem-solving skills
  • Ability to handle changing priorities
  • Meticulous attention to detail
  • Able to work effectively in a team environment with little or no supervision 
  • Demonstrated strong technical leadership skills 
  • Experience with a variety of operating systems and concepts including Windows Server, IIS, Certificates
  • Experience with web services and web apps using some of the following technologies: C#, XML, JSON, .NET, WCF, ASP.NET, HTML, JavaScript
  • Experience with a variety of communication protocols such as HTTP and MSMQ
  • Experience with relational database design and consumption including Microsoft SQL Server 


  • Bachelor’s degree in Computer Science/MIS, Engineering, Business Administration or related field required

Familiarity with Firewall, IPSecurity, Security and Active Directory Knowledge/Experience in Vehicle communication and configuration technology is a plus: 

  • RP1210 protocol, ISO15765 protocol, CAN protocol, KW2000 protocolJ1939 protocolCANoe simulation software 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Information Systems, Technical Support, Manufacturing Engineer, Engineer, Systems Engineer, Technology, Engineering