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Return Goods Specialist Job

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Date: Jan 12, 2018

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information


PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

Requisition Summary

The Return Goods Specialist is responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines.  Credit Specialist will validate credit requests and work with PDC's, Suppliers, and Internal Departments to ensure claims are processed accurately and timely.

Job Functions / Responsibilities

  • Review and validate dealer claim requests
  • Process DSP and supplier credits
  • Respond to Dealer inquiries and calls
  • Process daily and monthly parts returns


  • Undergraduate degree or actively pursuing education
  • One year of data entry and customer service experience required
  • Proficient in Word, Excel and Access
  • The ability to work independantly and to make decisions based on department policies and procedures
  • Excellent interpersonal skills and strong customer service orientation
  • Must have the ability to multi task and manage changing priorities, work under pressure and meet deadlines



Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Claims, Data Entry, Insurance, Customer Service, Administrative

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