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Process Improvement Summer Internship Job

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Date: Jan 18, 2019

Location: Renton, WA, US

Company: PACCAR

Our Warranty team is seeking a motivated process improvement  intern to join their team for our 2017 Summer Internship program. Interns will have the opportunity to get first-hand experience in our warranty department, and work directly with industry professionals. Ideal candidates would be a college junior or higher and have experience in process improvement practices.


Job Functions:

  • The Warranty intern will focus primarily on process improvement activities. Job duties include but are not limited to the following:
  • Evaluate existing desktop procedures and assist with development of business rules and routing roles for New Warranty System
  • Work with management team on defining quality metrics for New Warranty System
  • Establish standard Desktop view for each role within the New Warranty System
  • Review existing claim data and develop actionable items for data integrity to incorporate into New Warranty System
  • Compare existing features and benefits of current programs against planned features and benefits of New System and evaluate potential improvement
  • Work with Management to develop employee scorecard to evaluate areas for improvement
  • Define requirements for Warranty Parts Return Center shipping, receiving and inspection processes to develop system requirements
  • Other projects as assigned



  • Currently enrolled in a BS/BA or Master’s program.
  • Demonstrated PC skills (Outlook, Word, and Excel; prior experience using Access database system preferred.
  • Automotive experience/interest desired.
  • Excellent organizational/communication skills.
  • Strong customer service experience required.
  • Willingness to learn and contribute toward a team environment.


Additional Internal Information
PACCAR is an Equal Opportunity Employer.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Process, Part Time, Seasonal, Database, Management, Retail, Technology, Automotive

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