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Payment Specialist Job

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Date: Aug 2, 2019

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information


PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 


Requisition Summary

The Payment Specialist is responsible for processing service provider repair invoices for payment and handle inbound calls from service providers looking for payment.  Other duties include repair invoice labeling, making outbound calls to customers to verify authorization to pay repair invoices, and other assignments and special projects as required. 


Job Functions / Responsibilities
  • Handle inbound phone calls from Independent Service Providers (ISP), review invoices to determine authorization to pay, and submit payments electronically to ISPs through the PACCAR Parts Fleet Services custom Order Management System (OMS).
  • Label inbound invoices to ensure each is attached to the correct Service Request.
  • Work with customers and repair dealers to resolve disputes and discrepancies.
  • Process emergency (Instant Reimbursement) payments by telephone when necessary.
  • Collect Tax ID Numbers and other necessary information from service providers.
  • Other duties as assigned.
  • Undergraduate degree or actively pursuing degree desired.
  • Ability to multi task in a fast-paced call center production environment and adjust priorities based on call volume fluctuations.
  • Strong attention to detail and ability to process payments according to appropriate authorizations and procedures.
  • Excellent customer service skills are required, with proven ability to deal courteously and professionally at all times with customers in sometimes challenging situations.
  • Self-motivated, reliable and able to produce with minimal supervision.Strong communication skills, including verbal and written, and the ability to thrive in a team production environment.
  • Strong computer skills to include Outlook, Word and Excel (Access is a plus).
  • Bilingual (Spanish or French) a plus.
Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Supply, Call Center, Supply Chain, Bilingual, Operations, Customer Service

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