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Desktop Support Analyst Job

Date: May 14, 2022

Location: Renton, WA, US, 98055

Company: PACCAR

Requisition Summary

The Desktop Support Analyst supports the day-to-day operations of the client and network infrastructure of the PACCAR Parts Division office, remote users, and Parts Distribution Centers, including desktop, mobile devices, Windows file and print servers, and asset management. 

Job Functions / Responsibilities

  • Install, maintain, and support PC infrastructure including hardware and software
  • Assist customers with hardware and software problems and requests
  • Identify, research, and resolve complex technical problems involving PCs and related hardware and software
  • Asset management of IT hardware and software
  • Analyze existing operations and make recommendations for improvement and growth of the infrastructure
  • Liaise with the Information Technology Division to make sure implementations conform to published standards
  • Install, maintain, and support of third party applications
  • Manage mobile devices (iPhones and iPads)


  • Bachelor's Degree in Information Technology or related fields required
  • 1 - 3 years of experience
  • Strong Technical knowledge of Windows Operating Systems and Microsoft Office 365
  • Excellent interpersonal skills. Proven ability to effectively communicate and present technological information, details, findings and ideas to end-users and IT colleagues
  • Effective ability to conduct and direct research of IT issues
  • Proven analytical, evaluative, and problem-solving abilities
  • Familiar with cloud services: AWS, Microsoft Azure
  • Familiarity with iOS configuration and enterprise remote management
  • Familiarity in Microsoft SCCM and Active Directory
  • Experience working in a team-oriented, collaborative environment
  • Familiarity with Powershell, Python, Salesforce and Power App

Additional Job Board Information

  • PACCAR Parts is an eVerify Employer.
  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!


Why work for PACCAR?

  • Competitive salary, 401k with a 5% company match, AND a company paid Pension Plan
  • Medical, dental, and vision insurance plans for you and your family
  • Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave
  • Tuition Reimbursement for continued education
  • Global Fortune 500 company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

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