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IT Operations Analyst - Mainframe Recovery Job

Date: Nov 19, 2020

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

Requisition Summary

This position is responsible for the monitoring mainframe batch processes using distributed scheduling tools and taking corrective action as required.  The analyst prepares and assists with Change Management for Production and Certification Regions as required; conducts diagnostic troubleshooting and creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events.  The analyst is responsible for using Service Management tools for online Service, Change and Problem tracking.  The analyst is a key contributor to identify automation opportunities and introducing procedures and technological solutions to support continuous improvements in the environment. The analyst must be a self-driven problem solver, and a great team player. This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays and overtime as necessary.

Job Functions / Responsibilities

  • Monitor, investigate issues and take corrective action for Mainframe Batch Processing using distributed scheduling tools, including /ISPF, CA1,  Endevor, JCLPLUS, FTP/SFTP,  REFLECTIONS, JES2, MVS COMMANDS, CA-ESP and iSeries Robot Enterprise Scheduling tools
  • Support Cross-Platform Administration, including Windows, UNIX, Mainframe, AS400, Linux, Storage, Network
  • Support CA OPS/MVS - Automated Operations Facility (AOF) – Evaluate and program responses to system events, such as a message or the passage of time; utilizing extensions made to the OPS/REXX language
  • Transfer technical knowledge, processes and procedures; mentor junior staff
  • Design and implement recovery procedures for the PACCAR IT Knowledge Base
  • Perform proactive measures to improve the operational efficiency and increase ECC incident resolution rates
  • Participate in or lead projects, document steps and progress via Agile Methodology (Azure DevOps)
  • Provide off-hours Help Desk support

Qualifications

  • 3+ years of experience in a Command Center environment
  • Experience with CICS, IMS, DB2, DBRC, SMS, DBCTRL, IBM Utilities, TSO CLIST, OPSMVS, REXX, JCL, TOPSECRET, FDRABR, ADRDSSU, and VTCS, CONNECT DIRECT, SAR/VIEW, EDI, IMS UTILITIES, EZTRIEVE, SYNCSORT, OMEGAMON, DFHSM, and DADS; iSeries-AS/400 Console and Robot Scheduler
  • Familiar with Database platforms, specifically IMS, DB2, MS SQL and Oracle
  • Experience working via Agile framework desirable
  • Familiarity with Cloud Administration and Monitoring technologies highly desirable (AWS, Microsoft Azure, etc)
  • Team player; excellent customer service skills, drive to remediate issues at the root cause
  • Familiarity with Critical Incident and Problem Management processes
  • Experience with Diagnostic Troubleshooting
  • Excellent Communication skills; ability to write Technical Materials to develop Procedures, Resolutions and Documentation

Education

  • Undergraduate degree in IT, Computer Science or related field desired

Additional Job Board Information

  • PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
  • Sitting and standing for prolonged periods of time
  • Lifting up to 55 pounds
  • Team lifting large objects such as servers using lifting equipment
  • Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Operations Manager, Oracle, Database, Mainframe, Operations, Technology