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Dedicated Fleet Support Account Manager Job

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Date: Nov 15, 2018

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Parts

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Requisition Summary

The PACCAR Parts Dedicated Fleet Support team is looking for a fleet support account manager who will be responsible for personally managing priority fleets that are selected for the program.  This requires creative problem solving and parts procurement skills in unique, fluctuating circumstances regarding dealer orders; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships.

Job Functions / Responsibilities

The Account Manager will:

  • Work with fleets, dealers and internal PACCAR personnel to identifying solutions to help get trucks serviced and back on the road. 

  • Exhaust all options to resolve issues delaying truck repairs by providing whatever customized solutions can be identified.  Maintain and grow relationships with strategic fleet customers to increase customer loyalty.

  • Effectively negotiate with vendors to improve availability and lead times based on fleet and dealer needs. Look at alternative methods to obtain parts as needed: contacting PACCAR factories, dealers that may have availability, alternate suppliers, larger assemblies that can be broken down, identifying substitute parts, etc.

  • Research and recommend solutions for any issues pertaining to shipments, expediting, and special order handling. Tracking the process from beginning to end to ensure on time delivery.
  • Special projects as required.  Includes (but is not limited to): creating a variety of recommended parts lists to help fleets/dealers stock common and/or critical parts based on technical expertise, along with inventory and retail data. Reach out to fleet customers for updates and to offer assistance on a consistent basis. Proactively recommend parts due to trends found in analysis of the trucks for the fleet customer.  Implement process improvements. 
  • Create and maintain weekly, monthly, and yearly reports of overall team and specific fleet performance.  Analyze reports for areas of opportunity.
  • Travel to fleet locations as needed to meet with management teams.

Skills / Competencies

  • Ability to work and prioritize in a demanding and fast paced environment
  • Positive attitude towards service while managing difficult situations
  • Highly attentive to details
  • Demonstrated ability to follow up on tasks until they are brought to closure
  • Initiative to resolve tasks without direct prompting
  • Ability to make sound business decisions involving areas of ambiguity
  • Flexible and adaptive approach
  • Demonstrates adaptability, initiative, and a genuine motivation to address customer needs

Qualifications

  • Bachelor’s degree in business or related field required.
  • Minimum of 2 years PACCAR experience preferred.
  • Experience in Class 8 chassis bill of materials and blueprint reading, and/or Technical Research experience preferred. 
  • Experience in supply chain management, customer service, and/or Six Sigma training are a plus. 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Account Manager, Transportation, Procurement, Supply Chain Manager, Supply, Sales, Operations

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