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Customer Service Representative Job

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Date: Jan 3, 2018

Location: Renton, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
 

Division Information

PACCAR Parts

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Requisition Summary

This position primary function is to respond to a variety of inquiries via the web and/or telephone by PACCAR dealers regarding order placement, expediting, order modification, shipping, availability and pricing.

Job Functions / Responsibilities

  • Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies.
  • Negotiate vendor availability and lead times based on dealer needs
  • Resolve issues pertaining to shipments, expediting and special order handling
  • Special Projects as required

 

Qualifications

  • High school diploma
  • Bachelor's degree or two years of college level studies in business or related field preferred
  • Two or more years in Customer Service
  • Excellent communication skills both verbal and written
  • Strong Negotiation skills
  • Ability to work in a demanding and fast paced environment
  • Ability to multi-task in a demanding customer oriented environment
  • Positive attitude towards service while managing difficult situations
  • Strong PC skills, including Word, Excel, as well as typing skills
  • Excellent problem solver
  • Highly attentive to details
  • Demonstrated ability to follow up on tasks until they are brought to closure
  • French or Spanish language a plus

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Customer Service Representative, Supply, Supply Chain, Customer Service, Operations

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