Share this Job

Business Analyst, Dealer Systems - Pega Job

Date: Nov 29, 2022

Location: Renton, WA, US, 98057

Company: PACCAR



PACCAR, Inc. is a Fortune 500 company established in 1905 and is recognized as a global leader in the commercial vehicle, financial, and customer service fields. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under its internationally recognized brands Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.


Your next career move is waiting at PACCAR whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services. Join the PACCAR team today!


The Role


The Business Analyst focus is to drive innovation and deliver solutions that change the way we do business and move PACCAR into the future. A successful candidate will be highly self-directed, an excellent problem-solver and be able to work with all levels of the organization. Strong leadership skills and excellent communication skills are required. This Business Analyst will work as part of the ‘Dealer Systems’ Agile Team to deliver projects that meet customer expectations and achieve the business benefits.


Job Functions / Responsibilities



•Manage the relationship between global business partners, project teams and vendors using the Pega BPM Platform and Integrated Applications.


Planning and Execution

•Collect and analyze the business requirements transfer the knowledge to development team

•Perform tasks associated with pre-project consulting and business case development.

•Elicit high level project objectives and project success criteria.

•Work with the business to create well-crafted user stories with appropriate acceptance criteria.

•Work with the development team to elaborate user stories and size user stories.

•Work with business stakeholders to build a backlog of demand (user stories) that are consistently prioritized.

•Identify dependencies between projects and other systems.

•Accurately estimate time required to complete business analysis tasks and deliverables.

•Evaluate the data collected through task analysis, business process, surveys and workshops.

•Communicate effectively with business and internal teams to deliver product’s functional requirements

•Facilitate workshops as needed to scope projects and gather detailed product requirements.

•Work as part of a team to deliver projects that meet customer expectations and achieve the business benefits, following Agile development methodology.

•Acting as a liaison between Customer Service, Warranty, Sales, Dealer Development, Marketing, ITD, Kenworth/Peterbilt, PPD, and suppliers.


Monitoring and Controlling

•Certify the outcome of the software developer efforts.

•Provide on-going support by:

•Initiating process improvement opportunities to enhance the systems supported

•Seeking technological solutions to organize, automate, and synchronize business needs

•Recognizing the impact of software changes to the business

•Identify recurring issues and propose long-term solutions

•Training internal and external clients on the use of the tool

•Creating technical documents to define enhancements to the tool



•Up to 10% travel required


Qualifications & Skills


•Four+ years of experience in a business analyst role



•Strong knowledge of Agile software delivery practices

•Strong knowledge of the Pega BPM platform

•Familiarity with programming, logic sets, and relational database structure

•Strong understanding of business process, preferably in a Claims application

•Product knowledge and experience in aftermarket sales, service, and distribution



•Proficiency in Microsoft Office Applications

•Demonstrated Project Management skills

•Excellent written and verbal communication skills, including the ability to effectively communicate technical data and User Stories

•Strong analytical, problem solving, and negotiation skills

•Proven ability to work in a team oriented, multi-functional business environment with little supervision

•Ability to handle multiple tasks with varying schedules and shifting priorities; highly organized

•Ability to generate technical solutions based on business needs.

•Experience working with a technical, system, and/or business team to develop creative approaches to problems and effectively communicating changes to stakeholders



•Highly self-motivated

•Analytical and detail-oriented

•Demonstrated strong leadership skills





•Bachelor's Degree in Business, Marketing, Computer Science or related field required


Physical Demands


  • Sitting and standing for prolonged periods of time


Benefits of working at PACCAR

  • Medical/Dental/Vision
  • Employer Paid Pension Plan
  • Scholarship Program
  • Life Insurance
  • EAP (Employee Assistance Program)
  • Paid Time Off plus 12 Paid Holidays
  • 401k contribution $1 for $1 up to 5%
  • Tuition Reimbursement Program
  • HSA & FSA
  • Employee Discounts
  • Employee Referral Program
  • Bonus Pay


Diversity & Inclusion


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions, and increases employee engagement.

PACCAR’s IT Division promotes Diversity and Inclusion through mentorship, events, celebrations, and affinity groups. The IT Division has an active Diversity Council and supports initiatives and activities for all. PACCAR supports women through the PACCAR Women’s Association (PWA), Women in Trucking, and Women in Technology International (WITI). Educational awareness programs such as Unconscious Bias, Male Allyship and Inclusive Leadership are just a few of many trainings offered. PACCAR is a supporter of PRIDE and celebrates many different multi-cultural events.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Systems Analyst, Business Process, Claims, Technology, Finance, Management, Insurance