Aftersales Business Analyst - New Product Job

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Date: Nov 16, 2023

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Job Functions / Responsibilities

Kenworth is looking for a person who enjoys working on New Product Development programs to define Component Level Coverage, Bulletins, Documentation and identify any new System Requirements required to support warranty claims processing at production launch.  Product Development programs include new Models, Engines, 2027 Emissions, Battery Electric and Fuel Cell Powertrain initiatives.

  • Serves as warranty subject matter expert (SME) during Engineering Design Reviews & Program Tollgate meetings to identify and define warranty & aftersales systems requirements.
  • Ability to coordinate with multiple departments and PACCAR Divisions to define component warranty coverage (inclusions/exclusions) and system requirements.
  • Supports authoring warranty bulletins and policy definition for new and existing products.
  • Supports continuous improvement initiatives to develop and improve warranty programs, bulletins, policies, and procedures.
  • Sustains Aftersales Systems, Processes and Databases to integrate changes when needed.
  • Able to travel as needed (<10%)
  • Performs other duties as assigned.


Qualifications & Skills

  • Bachelor’s degree required.  Master’s Degree a plus.
  • 5+ years’ industry or related experience required.
  • Self-Directed team player with the ability to manage multiple concurrent assignments and delivery high quality results.
  • Effective communication and presentation skills
  • Excellent critical thinking & analytical skills
  • Demonstrated proficiency using Microsoft Office Suite required.
  • Demonstrated ability to recommend technical solutions based on business and system needs.
  • Good recall of detail and a mechanical aptitude. 
  • Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.
  • Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
  • Must be comfortable communicating at all levels within the organization.



  • Act with Integrity
  • Demonstrate Adaptability
  • Drive for Results
  • Influence Others
  • Lead Innovation and Quality Initiatives
  • Manage Execution
  • Manage Talent
  • Technical Acumen
  • Use Sound Judgment / Business Acumen


Why work for PACCAR/Kenworth?

  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks



As a U.S. PACCAR employee, you have a full range of benefit options including: 

  • 401k with up to a 5% company match 
  • Fully funded pension plan that provides monthly benefits after retirement 
  • Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family 
  • Flexible spending accounts (FSA) and health savings account (HSA) 
  • Paid short-and long-term disability programs 
  • Life and accidental death and dismemberment insurance 
  • EAP services include wellness plans, estate planning, financial counseling and more 


Additional Job Board Information


At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Aftersales Business Analyst- New Product is $80,800-$126,600 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.


PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Business Analyst, Product Development, Claims, Technology, Finance, Research, Insurance, Automotive

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