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Service Desk Analyst - Dealer Systems Job

Date: Mar 18, 2023

Location: Mexicali, BCN, MX, CP 21385

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

Requisition Summary

We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business.  This position provides technical support for our external customers.  Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.

Job Functions / Responsibilities

  • Provide Tier 1 IT service support
  • Use incident management toools and processes to assess, triage and resolve technical issues
  • Create support instructions for new projects
  • Maintain Knowledgebase and other internal processes and procedures
  • Support deployed systems
  • Perform other duties as assigned


  • Minimum 2 years of experience in an IT Service Desk environment handling, escalating, and resolving IT systems, applications and operational problems is required
  • Must be flexible to work other shifts as needed
  • Proven problem solving and troubleshooting skills
  • Ability to work in a team environment
  • Knowledge of PC OS systems; hardware and software
  • Demonstrated analytical skills
  • Ability to effectively communicate in English - both verbally and in writing Customer service oriented
  • Proven ability to multi-task and stay organized
  • Must be able to work independently
  • Conceptual understanding of LAN/WAN network infrastructure, Mainframe and AS400
  • Must be able to provide phone support in an office/desk work setting.
  • Manual dexterity is required.


Bachelor’s degree in Computer Science, Information Systems or equivalent experience required.

IT Technical Certification (MCP, MCSE or MCSA) desired

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Job Segment: Service Desk, Systems Analyst, ERP, Information Systems, Customer Service, Technology