Share this Job

Infrastructure Support Analyst (Grade 23) Job

Date: Jan 10, 2023

Location: Louisville, KY, US, 40258

Company: PACCAR

Requisition Summary

Dynacraft is looking for an energetic leader to have a significant impact as the Infrastructure Support Analyst. The successful candidate would have primary responsibility supporting network and server operations for the business with secondary responsibilities for client IT Operations. Responsibilities will include organizing and prioritizing work activities to meet department schedules, managing assigned projects, implementing and maintaining IT security procedures, and make recommendations for continuous improvement. Range of interpersonal contact will include local and division management and staff, Information Technology Division – Renton, and other PACCAR division personnel.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Job Functions / Responsibilities

  • Monitor, investigate issues, and take corrective action for a wide range of server, network, and client related incidents or requests according to defined service level agreements.
  • Defines, captures, and validates IT requirements for projects on-time and within budget.
  • Assures compliance to company IT Standards, procedures, and industry best practices.
  • Keeps the business aligned with current and trending technologies. Responsible for the strategic planning, deployment, and end of life phases of IT infrastructure.
  • Protects the organization from informational security threats through various mitigating approaches, vulnerability remediation, patch compliance, and security campaigning.
  • Perform other duties as assigned.


  • Good verbal and written communication skills.
  • Self-motivated, well organized, flexible and able to handle the pressure of a high-volume operation
  • Ability to effectively work with employees at all levels of the organization.
  • Server and Storage Hardware – Managing and monitoring hardware for server, SAN, and datacenter networking devices.  DELL\EMC preferred.
  • Windows Server – Managing file, print, database, web, and various application services.
  • Virtualization – Hypervisor and VM management. VMWare vCenter, vROps, ESXi preferred.
  • Data Backup and Recovery – Experience managing data backups. Rubrik with CloudOn preferred.
  • Network Management – Experience managing routers, switches, wireless, SD-WAN, VOIP, and networked clients.  This includes physical layer management of copper and fiber.  Cisco preferred.
  • Active Directory Management – Entry level experience managing AD group, user, and computer/server objects.
  • IT Service Management – Client application and hardware support for end users, Windows environment.
  • Ability and willingness to work a flexible work schedule.

Skills / Competencies

  • Manufacturing and Distribution – IT experience in manufacturing or distribution industries.
  • Database Administration – SQL querying, MSQL server management, SQL Reporting services, SQL Integration services.
  • Barcode Scanning and Printing – Knowledge of barcode scanning and printing technologies; direct and thermal transfer printing, labeling software, barcode symbology, scanner configuration.  Zebra preferred.
  • Scripting – Powershell preferred.
  • SAP ECC – Client installation, user management, print management.
  • Familiar with Agile methodologies.  Experience with Azure DevOps.
  • Six-Sigma

Division Information

Dynacraft, a PACCAR Company, is headquartered in McKinney, TX. Dynacraft is a diversified global manufacturer of PACCAR medium- and heavy-duty truck parts sold under Kenworth, Peterbilt, and DAF nameplates. For more than forty years, Dynacraft has provided the company’s truck divisions and PACCAR Parts service parts division with high quality components, subassemblies, and specialized services. Dynacraft has production facilities in Louisville, KY and McKinney, TX.


  • 3-5 years IT experience 
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • Desired Industry Certifications:  Microsoft, CompTIA, ITIL Foundation, Cisco, ISC², VMWare

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

  • Competitive salary and 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
  • Tuition reimbursement for continued education 
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more
  • Global Fortune 500 company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. Additionally, this role is eligible for a full range of benefit options listed above.

Nearest Major Market: Louisville

Job Segment: System Administrator, Help Desk, Information Technology, SQL, Database, Technology