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Sr. Repo Admin Coordinator/Customer Service Rep Job

Date: Jun 14, 2022

Location: Lewisville, TX, US, 75067

Company: PACCAR

Company Information


PACCAR is a Fortune 500 company recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.


We’re investing in sustainability for the long haul. We are a purpose-led, values-driven company that believes the work we do today makes a difference tomorrow. Whether you are starting out your career or continuing to build upon one, PACCAR provides opportunities for both! Join a community of professionals that is helping build the best in industry products and services that keep our communities running! 


Requisition Summary

This role is a great mix of customer service and repossession administrative responsibilities. If you possess excellent customer service skills and are detail oriented, apply today to join our team!


Repossession Administrative Responsibilities:


  • Processing of repossessed equipment (assign repossession and maintain log, provide updates, and complete the foreclosure process) 
  • Processing of invoices related to repossession and bankrupt accounts
  • Monthly Credit Reporting - (report repossession on credit bureaus)
  • Monthly Credit Disputes - (respond to customer credit reporting disputes)
  • Prepare monthly Corporate Portfolio report


Customer Service Responsibilities:


  • Receive incoming customer phone calls and customer emails (point of contact for general inquiries)
  • Assist customers on the PACCAR Financial website (registrations, payments, etc.)
  • Provides payoff quotes
  • Prepares title releases
  • Prepares check transmittals for daily cash receipts
  • Supports the collection department, as needed
  • Other duties and tasks, as assigned


Qualifications & Skills

  • Bachelor’s degree strongly desired.
  • A minimum of two years related work experience
  • Excellent organizational skills with strong attention to detail
  • Ability to multi-task
  • Demonstrated analytical, problem-solving, and decision-making skills 
  • Strong oral and written communication skills
    • Bilingual in Spanish is a plus 
  • PC Skills, Microsoft Office, Teams


Additional Job Board Information


If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Customer Service Representative, Administrative Assistant, Customer Service, Bilingual, Administrative