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Warranty Claims Analyst Job

Date: Jun 18, 2022

Location: Renton, WA, US, 98055

Company: PACCAR

Company Information:

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.  Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Kenworth Truck Company:

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.

Job Functions / Responsibilities

  • Analyze and process warranty claims.
  • Review claim information provided by dealers; working independently or with Supplier Recovery, Engineering or Quality to process claims per established guidelines.
  • Provide best in class support to our Dealers and Fleet Customers on a regular basis.
  • Perform additional technical and administrative duties as assigned.
  • Serve as a subject matter expert for assigned responsibilities (Business Unit)
  • Work closely with external/internal stakeholders to understand business challenges and opportunities for improvement. Manage accurate invoicing and reconciliation of all Supplier Recovery related warranty costs.
  • Travel to Fleet/Dealer/Production locations as needed (<5% travel required).
  • Perform additional technical and administrative duties as assigned.


Qualifications & Skills

  • 4 year degree required or equivalent years of experience.
  • 2+ years related experience required.  Experience can be substituted with degree.
  • Ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to help support claim management and goals are a plus.
  • Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint and Access
  • Must have a good recall of detail and a mechanical aptitude. 
  • Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives.
  • Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision.
  • The ideal candidate will be comfortable with processing large volumes of (claims) data, and be able to provide data driven answers to questions about the material processed.
  • Previous Automotive or Truck Dealership Service Advisor or Service Manager experience is a plus.
  • Ability to remain organized, meet deadlines, and deal with areas of ambiguity.


Why Work For PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
  • Medical, dental and vision insurance plans for you and your family.
  • Paid Time Off – vacation, paid holidays and sick leave.
  • 401k with 100% company match, AND a company paid pension plan after 5 years.
  • Tuition reimbursement for continued education – eligible after 1 year of service.



PACCAR offers comprehensive benefits from time of hire through retirement for vested employees and their families. As a U.S. Salaried PACCAR employee, you have a full range of benefit options including:

  • Medical, Dental and Vision plan options
  • Flexible spending accounts and health savings account
  • 401(k) with dollar-for-dollar company match up to 5%
  • Fully funded pension plan that provides monthly benefits after retirement
  • 12 paid holidays, sick and vacation time
  • Tuition reimbursement program
  • Paid short-and long-term disability program
  • Life and accidental death and dismemberment insurance
  • EAP services including wellness plans, estate planning, financial counseling and more


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Claims, Database, SQL, Engineer, Insurance, Technology, Automotive, Engineering