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MX Technical Support Manager Job

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Date: May 9, 2019

Location: Kirkland, WA, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Kenworth Truck Company

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.

Requisition Summary 

Kenworth Truck Company, a division of PACCAR Inc, is seeking an MX Technical Support Manager with a BS/BA degree and 5+ years of industry related experience.  This role will be with Kenworth Division and provide support to all levels of PACCAR in support of growing MX-13 and MX-11 PACCAR MX engine sales.  This assignment is to be located in the Central Region.

Job Functions / Responsibilities 


  • Coordinates a team of professional Region Engine Service Managers (RESM) with technical information, process standardization, process improvement, MX engine service communication, and new product/feature introduction.
  • Provides cross Division collaboration between Peterbilt and Kenworth to identify and improve serviceability and reliability issues in order to improve the product, improve the service experience, and improve customer uptime.


  • Works in conjunction with the ESC and PTC to oversee SupportLink case closure, ensure dealer MX training is effective, ensure repetitive issues are being resolved, and emerging issues are addressed.  Coordinates closing any diagnostic gaps in Rapido.
  • Coordinates the RESM’s on major engine issues and difficult diagnostics that arise in the field, drawing on resources from Kenworth Division (KW), Peterbilt Division (PB), the Engine Support Center (ESC), PACCAR Engine Company (PEC), and PACCAR Technical Center (PTC) as necessary.
  • Works closely with KW Division Warranty group, identifying emerging warranty issues, as well as working with the Standard Repair Time (SRT) team to maintain/correct SRTs.
  • Work with Engineering on integration of the MX engine within the Kenworth chassis, such as fuel, electrical, and air systems.
  • Assist Engineering and PTC with tool development as needed.
  • Effectively communicate emerging issues between the Field, PEC, KW Division, PB Division, and PTC.
  • Coordinate and facilitate routine meetings with the RESM’s for educational and mentorship purposes
  • Provide support to special projects, where additional liaison support is needed in order to identify root cause and resolution.
  • Provide an active role with the Kenworth Service Council.
  • Responsible for dealer/customer presentations to be distributed to the Field Service network that would comprehensively support the MX product
  • Provide engine representation for key customer visits, and at regional trade shows and truck association meetings.
  • Routinely travels to the PTC, PEC, DAF, Kenworth dealerships, and MX engine and aftertreatment suppliers in order to build relationships and establish lines of communication.
  • Travel up to 60% of the time, often on short notice.
  • This individual will have a few dealer location responsibilities, but will primarily stay focused on support of the MX engine across the dealer network.
  • Performs other duties as assigned.

Qualifications & Skills

  • Bachelor’s degree in engineering, business administration or automotive technology required
  • Minimum 5+ years of industry-related experience
  • Strong leadership and communication skills
  • Proficiency in MS Suite (Word / Excel / PowerPoint)
  • Proficiency in industry diagnostic systems preferred
  • Mechanical aptitude with strong background in electronics
  • Lean/Continuous Improvement training preferred

Additional PACCAR Website Information

PACCAR is an Equal Opportunity Employer.

Additional Internal Information

PACCAR is an Equal Opportunity Employer.

Additional Job Board Information

If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.

PACCAR is an Equal Opportunity Employer.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Technical Support, IT Manager, Information Technology, Engineer, Electrical, Technology, Engineering

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