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District Service Manager Job

Date: Jul 26, 2022

Location: Kirkland, WA, US, 98033 Mt Laurel, NJ, US, 8054

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Division Information

Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.


Job Summary

Support our dealers and customers to help make our product the best it can be.  As a District Service Manager, you will be responsible for 10-14 dealer locations.  Make decisions in the field that will immediately impact our customer’s business and belief in our product.  You will work with multiple vendors and suppliers as well as multiple areas within PACCAR including Kenworth engineering, production, sales, PACCAR Parts, accounting, applications, and PACCAR Technical Center. Get first-hand experience to what makes our company “The World’s Best”. 


This position will be based in Eastern US/Kirkland




Job Functions/Responsibilities: 


  • Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
  • Works with dealer management to develop action plans to improve dealer service, product certifications, and customer satisfaction.
  • Assists in the reduction of Kenworth warranty costs.
  • Establishes an effective counseling and advisory role with dealer management regarding service performance objectives.
  • Assists in training and developing dealer service personnel.
  • Expands the Kenworth Service Support network within the District to include dealer involvement in PremierCare, Mobile Service, Total Customer Care, Remote Diagnostics, and Gold Dealer locations.
  • Maintain a technical working knowledge of all engine and chassis systems including their features, advantages and benefits over competitive engines.
  • Coordinate with Dealers, Sales, Engineering, Manufacturing, Customer Service and major suppliers to identify and prioritize engine and chassis system training needs.
  • This position will require up to 60% travel.



Skills & Qualifications:

  • Bachelor’s degree in engineering, business administration or automotive technology preferred.
  • 5+ years of directly related experience is required
  • Personal computer skills include working knowledge of Excel, Word Processing and database management software. 
  • Ability to work independently; demonstrated experience in diesel engine/chassis systems.
  • Excellent verbal and written communication skills including formal presentations in a classroom environment.
  • Familiarity with PC's and current office administration software.
  • Solid interpersonal and relationship-building skills. 
  • Experience in dealer service/service management, preferably in heavy truck or automotive field, or related experience.
  • Demonstrated knowledge of Kenworth truck manufacturing processes and products.  



Why work for PACCAR/Kenworth?

  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
  • Medical, dental and vision insurance plans for you and your family.
  • Paid Time Off – vacation, paid holidays and sick leave.
  • 401k with 100% company match, AND a company paid pension plan after 5 years.
  • Tuition reimbursement for continued education – eligible after 1 year of service.



Additional Job Board Information

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: District Manager, Service Manager, Marketing Manager, Sales Engineer, Customer Service, Management, Marketing, Sales