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Customer Service Summer Internship Job

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Date: May 5, 2018

Location: Renton, WA, US

Company: PACCAR

Internal Job Description Section:

Our Customer Service team is seeking a motivated Business Process Improvement Intern to join our team for our 2018 Summer Internship program. The intern will have the opportunity to get first-hand experience with how our big rigs are supported, and work directly with industry professionals.


Job Functions:

  • Analyze current warranty and policy spend trends to quantify the opportunity for new standard repair times to be established, and provide recommendations to management
  • Support the kickoff and implementation of a customer portal to be able to provide rich marketing and service content more effectively to customers the way they need it today
  • Develop and implement standard procedures for launching field actions, in order to drive marked efficiency improvements
  • Develop an understanding of the service communications development process at Peterbilt, and recommend changes to improve cross-divisional processes
  • Additional tasks as assigned or based on interests and aptitude  



  • Currently enrolled in a BS/BA or Masters program in engineering, business or a related field.
  • Demonstrated PC skills (Outlook, Word, and Excel); prior experience using Access database system a plus.
  • Automotive experience/interest preferred.
  • Excellent organizational/communication skills.
  • Strong work ethic and positive attitude required.
  • Willingness to learn and contribute toward a team environment.


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Part Time, Seasonal, Business Process, Intern, Customer Service, Retail, Management, Entry Level

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