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Vehicle Technical Service Manager Job

Date: Sep 16, 2022

Location: Horsham, PA, US, 19044 Madison, TN, US, 37115-3000 Denton, TX, US, 76205-7864 Schaumburg, IL, US, 60195 Dublin, CA, US, 94568

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for a Vehicle Technical Service Manager to support products in the field. This position will work with dealers and customers to provide technical support for our products.

Job Functions / Responsibilities

  • Provide PACCAR Vehicle technical assistance to our dealer network.
  • Monitor, track and manage on a daily basis technical support cases.
  • Coaching and mentoring of dealer through daily activity.
  • Review, assist and provide feedback for service documentation.
  • Communicate information related to the PACCAR vehicle product changes, field fixes and emerging issue to the field service group and dealer network
  • Stay current on Division and Plant activities
  • Support Internal and External meetings
  • Support Peterbilt training department activities
  • Develop tools and aids to help for PACCAR Vehicle troubleshooting
  • Manage case escalation.
  • Support product change and improvement
  • Support dealer and customer through on-site visits
  • Support the Technical Manager program
  • Attend and support industry events
  • Leadership role from a Technical and Management aspect
  • Approximately 20% travel required to support and stay current on product field activities

Skills / Competencies

  • Product and technical service knowledge gained through 3-8 years of related service; preferably heavy duty trucks / OEM or truck components.
  • Thorough understanding of heavy duty trucks or related equipment and the ability to apply and communicate this knowledge.
  • Demonstrated ability to establish effective working relationships with customers.
  • Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
  • Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction.
  • High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third party tools
  • Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
  • Management background with strong aptitude to manage a dynamic multi task environment
  • Technical Skills required include experience in the following areas with Peterbilt or similar products and systems:
  • Cab systems (mechanical and electrical)
  • Chassis systems (mechanical and electrical)
  • Engine electronic diagnostic experience

Education

Degree in engineering, business or automotive preferred

Why work for PACCAR/Peterbilt?

  • Competitive salary, 401k with a 5% match, AND a company paid Pension Plan after 5 years of service.
  • Medical, dental, and vision insurance plans for you and your family.
  • Comprehensive Paid Time Off – Vacation, Paid Holidays, and Sick Leave.
  • Tuition Reimbursement for continued education – eligible after 1 year of service.
  • Global Fortune 500 company with a wide array of growth and development opportunities.
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), PB BOLD, Veterans Group, and ADVOCATE (An LGBTQ support group).


Nearest Major Market: Philadelphia

Job Segment: Service Manager, Information Technology, IT Manager, Electrical, Field Service, Customer Service, Technology, Engineering, Manufacturing