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National Fleet Service Manager 1 Job

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Date: Jul 11, 2019

Location: Great Lakes, IL, US

Company: PACCAR

Requisition Summary

The National Fleet Field Service Manager position requires a strong proactive focus on customer service. Excellent organization skills and superior communication skills, both written and verbal are a necessity. Flexibility to adjust to shifting priorities, the ability to maintain composure, and maintain positive working relationships with a variety of stakeholders is critical to success in this position. The candidate must also possess a solid understanding of Class 7/8 chassis and engine knowledge gained through prior experience in Field Service, Dealership Service, Operations, Customer Service management or engineering.


This position will be remote.  Ideal candidate will live in IL, WI, MN, or NE.

Job Functions / Responsibilities

• Provide technical support for Kenworth products to selected National Fleet Accounts to maintain the best possible uptime.

• Negotiate Warranty and Policy settlements with Fleets and Dealers on engine and chassis issues.

• Provide early warning corrective action feedback and field solutions to chassis and engine issues to reduce fleet operational and warranty costs

• Work with the Fleet Accounts to continually improve systems and information to ensure technicians are adequately trained and certified on all Kenworth products.

• Provide Sales and Marketing Support as required.

• Assist in the management of field cases related to litigations, property loss and other legal actions affecting Kenworth and PACCAR as assigned.

• Travel 60%, sometimes on short notice.

Skills / Competencies

The successful candidate must have the ability to communicate clearly and professionally with Fleet Management and Operations Personnel, Suppliers and Kenworth management to resolve issues in a positive and efficient manner. Strong interpersonal skills are required, and the candidate must demonstrate independent judgment. The successful candidate must be able to manage multiple priorities, keep management well informed, and display perseverance in bringing issues to resolution.


Technical Skills required include experience in the following areas with Kenworth or similar products and systems:


Kenworth Product and MX Engine:

  • Cab Systems (Mechanical and Electrical)
  • Chassis Systems (Mechanical and Electrical)
  • After treatment Systems
  • Engine Electronic Diagnostic experience
  • Engine Mechanical troubleshooting and fault code interpretation


Kenworth Systems or similar systems to the following:

  • DWC / SIR (Dealer Warranty Claims/Service Information Record)
  • Copics / OPS (Kenworth business systems)
  • E-Portal / DealerNet
  • ServiceNet, ECAT, Engine Rapido, DAVIE tool diagnostics


Supplier Systems:

  • Cummins – RapidServe & QSOL (Quick Serve On-Line) (on-line product support)
  • Eaton – Real Time (product support system)

A Bachelor's degree in a technical field or related required with five years or more related experience preferred.  Supervisory experience and/or an MBA are preferred.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Chicago

Job Segment: Transportation, Service Manager, Engineer, Electrical, Claims, Operations, Customer Service, Engineering, Insurance

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