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Warranty Analyst / Sr. Warranty Analyst Job

Date: Aug 10, 2022

Location: Denton, TX, US, 76205-7864

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!


Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.


This position is based at Peterbilt’s Division Office in Denton, Texas, where we have been headquartered since 1980. In Denton, we have manufactured, supported, and distributed over 1 million trucks. Our employees take great pride in our products. We are recognized as a premier employer and valued partner in the local community.

Requisition Summary

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for a Warranty Analyst in the Warranty Group. This position will work with dealers, customers, and management team to provide technical support for our products.

Here's what you will do in this role:

• Analyze and process warranty claims

• Review claim information provided by dealers and, working independently or with the Supplier Recovery team, Engineering or Quality, to process claims per established guidelines

• Interfacing professionally and effectively with others (internal and external) in resolving warranty claims and/or issues

• Serve as a subject matter expert for assigned responsibilities

• Participate in corrective action processes using Six Sigma methodologies and tools (training provided), as required

• Perform additional technical and administrative duties as assigned

You're going to need this to be successful:

• One or more year’s industry or related experience preferred

• Professional and effective communication skills (written and verbal)

• Proficiency in MS Word, Excel, PowerPoint and Access; experience with MS Teams is a plus

• Strong ability to recall details and have a mechanical aptitude

• Must be self-motivated and able to work in a fast paced just-in-time environment with rapidly changing objectives

• Handle multiple tasks, take initiative, be a team player, problem solver, and critical thinker

• Excellent interpersonal and customer service skills

• The ideal candidate will be comfortable processing large volumes of data/warranty claims


A Bachelor’s Degree is strongly preferred. 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including; The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).

Job Segment: Six Sigma, Claims, Technical Support, Engineer, Management, Insurance, Technology, Engineering, Customer Service