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Technical Service Specialist Job

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Date: Apr 30, 2019

Location: Denton, TX, US

Company: PACCAR

Company Information:

PACCAR is the manufacturer of heavy and medium duty trucks. PACCAR is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.
 

Requisition Summary:


PACCAR is seeking a Technical Service Specialist. This exciting opportunity will be responsible for teaching leading-edge electrical and electronic principles and systems to PACCAR dealer service technicians. You will be considered the technical expert for dealership service issues, while also being expected to build and maintain lasting relationships with our dealers. Candidates with a 4 year degree, and industry knowledge are encouraged to apply. 

Job Functions / Responsibilities 

  • Present assigned classroom sessions to customer/dealer technicians
  • Create and maintain technical service training materials and training aids in electronic and other formats as needed
  • Coordinate with Dash Lamp team management to identify training needs for new and existing products
  • Coordinate involvement of other departments (Engineering, Manufacturing, Customer Service, Marketing, Legal) to design classroom support materials and training aids
  • Prepare cost estimates for the production of classroom support materials and training aids
  • Explore and evaluate alternative media for classroom and online training venues.
  • This position will require approximately 50% travel, sometimes on short notice. Travel may be extended for up to two weeks on occasion.



    Qualifications & Skills

  • BA/BS degree preferred but not required. 
  • Four years of directly related work experience required.
  • Previous experience in production and delivery of industrial training materials highly desired
  • Previous experience in dealership service or service management in commercial truck industry strongly preferred
  • Diesel engine certifications or Automotive OEM certifications highly desired
  • Demonstrated knowledge of heavy duty truck products and manufacturing process desired
  • Ability to manage large, complex projects
  • Outstanding verbal and written communication skills including the delivery of formal presentations
  • Personal computer skills including Windows, Word, Excel and PowerPoint required
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Demonstrated knowledge of PACCAR truck manufacturing processes and products.


Nearest Major Market: Denton
Nearest Secondary Market: Dallas

Job Segment: Engineer, Gas, Gas Technician, Electrical, Engineering, Energy, Automotive

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