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Dealer Technical Service Trainer Job

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Date: Oct 27, 2018

Location: Denton, TX, US

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

 

Peterbilt Motors Company
On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride.  Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

Peterbilt Motors Company is looking for a Dealer Technical Service Trainer to instruct and support our network of over 350 dealership locations throughout North America. The service trainer will educate dealership service personnel, as well as Peterbilt internal personnel, on Peterbilt product features and benefits, maintenance, and repair. This position will be based at our Denton, Texas Training Center. Training is conducted at the Denton Training Center and various regionally based and dealership locations throughout the U.S. and Canada.

 

 

Job Functions / Responsibilities

  • Instructs Peterbilt dealership service personnel regarding the features and benefits, maintenance, and repair of Peterbilt products and PACCAR engines.   
  • Identifies areas of training need based on feedback from dealerships, Peterbilt field personnel, and Peterbilt customer service and warranty. 
  • Interfaces with various subject matter experts within the Peterbilt organization to attain the technical knowledge to be a competent instructor and mentor to dealership personnel.  
  • Provides feedback to appropriate Peterbilt personnel on product, maintenance and service issues that need to be addressed. 
  • Continuously improves and modifies training based on formal and informal evaluations from training participants. Contributes to providing best-in-class training within our industry. 
  • Manages and coordinates class room training including venue selection, catering, printed materials, training aids, and scheduling.  
  • Gives input to and reviews on-line training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products.  
  • Coordinates with other divisions to ensure consistent content and messaging of training materials. 

 

 

Skills / Competencies

  • Experience in the maintenance and/or servicing of diesel trucks, automotive, and/or machinery. Peterbilt service, diesel engine, and after treatment systems experience is a plus.   
  • Minimum one-year of training or instructional experience, technical training preferred. 
  • Travel up to 50%.
  • Background in curriculum and training program development from inception to delivery of a program.
  • Ability to assist with develop training using various media including classroom, on-line presentations, video and manuals. 
  • Proficiency with Microsoft products including Excel, PowerPoint, Word and Publisher.  
  • Strong organization, planning, and time management skills.
  • Excellent written and verbal communicator. Comfortable presenting to all levels within a dealership and Peterbilt, including dealer principals and Peterbilt senior management.   

 

 

Education

Bachelor's Degree in Marketing, Education, Business, or Engineering required. Master's Degree strongly preferred.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Denton
Nearest Secondary Market: Dallas

Job Segment: Curriculum, Technical Trainer, Training, Education, Automotive, Customer Service