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Field Service Administrative Specialist Job

Date: May 13, 2022

Location: Dallas, TX, US, 75220

Company: PACCAR

Company Information


PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

 

Division Information


PACCAR Leasing, a PACCAR division, was founded in 1980 to provide premium Kenworth and Peterbilt vehicles to leasing and rental customers. PacLease is one of the fastest-growing commercial truck leasing companies in the transportation industry. With independent and company-owned locations throughout the United States and Canada, PacLease provides customized full-service lease, rental, and contract maintenance programs designed to meet your specific fleet needs.

 

Requisition Summary


If you are a dynamic, ambitious, and self-motivated individual, we have the perfect opportunity for you to
accelerate your career at PacLease. The Field Service Administrative Specialist will support the PLC Maintenance Department in fleet operations, projects, and warranty for PacLease franchise customer accounts. This position is based at our PacLease office in Dallas, TX.

 

Job Functions / Responsibilities


• Provide effective and professional fleet related support for PacLease franchise accounts.
• Accounts payable for Lease/Rental/Service invoices with providers throughout the U.S.
• Assist with accounts receivable on PacLease provided Maintenance Systems
• Communicate and process warranty claims for our PacLease network  through PACCAR warranty  processes.
• Maintain customer and unit  files.
• Enhance customer experience with our Voice Guided Preventative Maintenance System through remote onboarding, customer service,  and communications.
• Other duties as assigned.

 

Competencies


•    Act with Integrity
•    Demonstrate Adaptability
•    Drive for Results
•    Influence Others
•    Lead Innovation and Quality Initiatives
•    Technical Acumen
•    Use Sound Judgment / Business Acumen

 

Qualifications


• 1-3 years of related experience, preferably in a full-service leasing and/or maintenance environment.
• Exceptional customer service skills.
• Attention to detail and low error rate.
• Organized multitasker
• Team player with ability to work well with remote locations.
• Strong PC skills including Microsoft Office Suite.
• Strong organizational skills to manage competing priorities.
• Exceptional verbal and written communication skills.
• Customer billing experience preferred.
• Karmak Fusion and AS400 experience preferred.

 

Education


• High School Degree or GED required.
• Associates Degree or Bachelor’s degree highly preferred.

 
Additional Job Board Information


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Maintenance, Accounts Payable, Claims, Accounts Receivable, Mid-Range, Manufacturing, Finance, Insurance, Technology