Aftermarket Sales Support Representative (SG 22) Evenings Job

Date: Sep 13, 2023

Location: Columbus, MS, US, 39701

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!



PACCAR Engine Company in Columbus, Mississippi produces the best-in-class, state-of-the-art MX engines that power Kenworth, Peterbilt, and DAF trucks. PACCAR MX engines bring a new level of innovation through quality, exceptional reliability, and proven performance. In more than 50 years, PACCAR has delivered over one million engines globally, providing innovative solutions and an unwavering commitment to superior performance. Join our best-in-class team today through the following opportunity:

Requisition Summary

Process customer orders for parts, communicate shipping status, assists in engine shipments, and provides feedback to customers for shipment inquiries.


Job Functions / Responsibilities


  • Receive request for service parts orders. Review inventories and requests availability top confirm parts orders.
  • Process parts orders by packaging and shipping the requested parts with the aid of shipping personnel.
  • Communicate to customer on carrier and ETA.
  • Assist the shipping department by reviewing reconfiguration requirements and verify necessary changes are made to engines prior to load and shipment.
  • Develop and maintain a working relationship with production to ensure that all engine reconfigurations are completed for loading of engines.
  • Monitor and modify chassis records in Major Component Database to reflect customer and supplier requirements.
  • Keep track of shipments and OTD as department’s KPIs.
  • Service Replacement “Truck Down” engines with a full engine or short/long block ensuring correct configuration as well as expedited loading and shipping to customer.
  • Interface on a daily basis with the following job functions: Traffic Coordinator, Engine Demand Planner, and Demand Planner.
  • Develop knowledge of MES, MCDB, and SAP.
  • Must be computer literate particularly with MS Outlook, PowerPoint, Word, and Excel.
  • Attention to detail to decipher E4 engine configuration numbers as well as engine serial numbers.
  • Must be able to monitor engine inventory numbers and communicate with senior management.
  • Monitor engine model number to keep the appropriate mix of engines in the buffer, focusing on low volume numbers down and the high volume numbers up.
  • Position will function as a Team Lead in the absence of a Unit Manager 
  • Position will require occasional support at our third party logistic warehouse

Qualifications & Skills


  • Must be a positive contributor to a team environment required.  
  • Candidate must be self-motivated, well organized, flexible and able to handle the pressure of a high-volume operation. 
  • Have worked in positions with shifting priorities and demonstrated the ability to handle multiple tasks at once and prioritize.
  • Candidate must be able to operate independently and with little guidance.
  • Must have excellent verbal and written communication skills and a working knowledge of advanced ERP and/or scheduling systems and basic database relationships.
  • Experience with SAP or other MRP / ERP systems required.
  • Candidate must be self-motivated, well organized, flexible and able to handle the pressure of a high-volume operation.
  • Computer literacy is required with a familiarity with MS Outlook, PowerPoint, Word, and Excel.
  • Ability to work a flexible schedule – hours may vary on occasion in order to support production requirements.
  • Bachelor's Degree Required.



Additional Job Board Information

  • Medical, Dental, and Vision plan options for you and your family.
  • Flexible spending accounts (FSA) and health savings accounts (HSA).
  • 401(k) with a dollar-for-dollar company match up to 5%.
  • A fully funded pension plan that provides monthly benefits after retirement.
  • Tuition reimbursement program.
  • Paid short-and long-term disability programs.
  • Life and accidental death and dismemberment insurance.
  • EAP services include wellness plans, estate planning, financial counseling, and more.
  • Comprehensive paid time off- minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time. 


 Additional Job Board Information


General Description of any Other Compensation


       ●         This position is also eligible for a holiday gift.


PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

Nearest Major Market: Columbus Mississippi

Job Segment: Sales Support, Supply Chain, Demand Planner, Sales Rep, Database, Sales, Operations, Technology