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Truck Service Analyst (GR 24/25/31) Job

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Date: Jan 17, 2019

Location: Chillicothe, OH, US

Company: PACCAR

Company Information

PACCAR is the manufacturer of heavy and medium duty trucks. PACCAR is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Requisition Summary:

Improve performance and operation of trucks in the field by identifying issues, planning repair strategies, and performing repairs in the field for select customers.  Your work will positively improve the customer’s operation and their support of the product. Customers are located across the U.S. and Canada. You will work with multiple departments within PACCAR including Kenworth and Peterbilt Engineering, Field Service, Warranty, Production, PACCAR Parts, and PACCAR Technical Center. 

Get first-hand experience to what makes our company “The World’s Best”. 

This position location is flexible, but must be near a Midwest U.S. city, such as Chicago, Kansas City, Dallas, Columbus, Nashville, etc. 

Job Functions / Responsibilities:

  • Identifies customer’s trucks requiring service through remote diagnostics and Field Service input
  • Develop a repair strategy with the customer, Field Service and PACCAR Parts.  Travel to the customer to complete repairs in a way to minimize unit downtime.
  • Works closely with dealer service technicians or customer service technicians to complete work
  • Works with dealer technicians or customer service technicians to educate and reinforce best practices.
  • Provides management assistance to dealers to ensure proper customer support in accordance with Kenworth service and warranty related objectives.
  • Maintain a technical working knowledge of all engine systems including their features, advantages and benefits over competitive engines.
  • Compile and submit reports to management and Engineering teams
  • Coordinate with Dealers, Field Service, Engineering and suppliers to identify new product improvement and training opportunities.

Nearest Major Market: Huntington
Nearest Secondary Market: Ashland

Job Segment: Field Service, Engineer, Manufacturing, Engineering, Customer Service

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